Pandora

Very happy with Ms. Gladys Chu's customer service. She patiently helped me choose the charms and also promised to call me when one of the charms which wasn't available at the store becomes available. She called me in couple of weeks to let me know the charm wouldn't be available at the store. It shows how dedicated she is and didn't want to keep the customer waiting. Thank you Gladys!

Went to this store on June 26th and store was almost empty. Asked for help because no one even asked if we needed any and just watched us walk around the store. Finally, the girl that we asked for help for was really rude and looked like she didn’t care at all. She was just staring at us blankly and her customer service was really terrible even when we were nice and asking questions about the jewelry. If you don’t wanna work or help people just quit your job and find something else in your life.

Unbelievably rude service. I understand that the store is on sale so it was busy and no one greated me at the door and I’m fine with that.Then I asked for a booklet politely but the staff gave me a look and threw it at me. Fine.I stood at the corner and videoing chatting with my friend and the manager just took the booklet away and said no picture. Fine.I asked can someone serve me? She asked if I had asked someone to serve me. I have worked in retail before and I never leave any customers by themselves. While I was at the corner, none of the staff had greeted or offered to help me. So this is just ridiculous to me. Maybe not to the Pandora staff. Very disappointed. I am not a significant customer as I have only bought $2,000 worth of goods from them throughout the years. But still, come on! Never, ever coming back again, this location or this store.

Really disappointed with my experience at this store last night. There were three staff working, and one customer, within the last 1-2 hours of closing. Upon coming in, we were greeted by a staff member asking if we were looking for anything in particular. I mentioned I wanted to see their new padlock charms, and I got handed a catalog instead. Weird, but okay. My husband and I spent a few minutes looking through it at one of the display sides. As we were looking through, we were rudely asked to move by one of the other staff so that she could show her current customer some charms in a tray. Why did we have to move when there were plenty of other display areas with the plexiglass? She made it clear that since this customer was considering several items, shooing us away was her best way to show her customer was priority. The last straw was when I actually asked to look at some charms. Unlike her associate helping the other customer and other Pandora experiences, the staff helping me did not get a tray to display the charms. She took them out and just placed them on the glass. I had to ask her to get a tray. I was so annoyed that I didn’t purchase anything like I had planned. The store was empty, and they were clearly not busy - yet this person could not be bothered to put in effort with her customer service. Left the store very disappointed with their attitudes.

The staff are super helpful and friendly. I had a charm get stuck on my necklace and the ladies tried to remove it for but had no luck. I understood that this was not under warranty anymore and was willing to go to a jeweller to have it fixed. They went way above and beyond and replaced the necklace and the charm! They were so understanding about the situation and I couldn’t be happier with the outcome. Thanks ladies!

Harleen Purewal (Richmond Center) initially helped me with an exchange. She was courteous and helpful. After the exchange, I ended up buying a few more items. Then I came back a few days later for another charm. Of course I dealt with her. She's great.

System glitch when I placed my order online. Both same orders went through when I received my order number online so I called cx service right away but they told me they can't cancel my other transaction cause it's already been process. I cant understand why not cause I didn't receive any shipping details yet. Cx service told me I can ship it back once I receive the packages but it will take approx.10 days to get my refund back. Long short story i dont wanna go to that hassle. I'm willing to keep it as long as I can exchange it in store so she said yes. I can def. Do that as long as not refund. I went to the store considering the risk having my 1 month old baby and toddler just to get my exchange done. Waited in line and ended up not being help cause they were saying it was an online purchased. Tried to explain my side cause I really wanna get help with all the hassle I'm getting and it was my first time pandora gift for myself. I wanna keep it so bad but I just dont wanna get stuck on the same charms but looks like there is no compassion with customer at all. Ended up calling cx service again and they just told me just get my refund done. Just like that and not even a sorry for my experience. Worst customer service at all. I literally cried of frustration added to me experiencing PPD is not good at all. I hope CEO/ owner of pandora can read this and do something how to deal with situation to help out cx. Godbless!

I used to buy a lot of gifts for family and friends from this store since I live closer to it. I decided to splurge a little during boxing week and I went to another location at first to try to build my bracelet with the promotion that was going on. The first 2 locations basically wanted me to leave the store immediately because they don't have any of the things I want in stock. Instead of helping me find similar charms, they kind of brushed me off and one of them even walked off on me. Quite upsetting and I was very close to just giving up on the bracelet. I decided to go back to Richmond Centre as my last hope before I head home and I am so glad that I did. I know this store has pretty decent customer service. Sometimes hit or miss but they would never leave me helpless like that. The girl who greeted me seems new cause she wasn't able to answer a few of my questions. She directed me to someone else to help me and boy am I glad she actually showed me similar items. I got a pretty good deal in the end and it wasn't that busy so some of the other girls came over to help out. The girl who helped me has a good sense of humor and really helped cheer me up. In the end, I got $200 off my entire bracelet and a few good laughs. Thanks girls! Appreciate your help!

Customer service here is hit or miss but it's generally pretty good. The only time I had a problem is with a shorter staff. She clearly looked upset with something and really unapproachable. I wanted to do some exchanges and get some more gifts. Basically, it was just difficult to get even a little help from her. In the end I left cause I felt like I was wasting my time there. I went back after a few days and 2 girls teamed up to help me and I got everything done in 15 minutes. They were smiling and chatting with me. It was a huge difference. I'm steering away from the other girl if I go back.

I am hoping to be heard they all Pandora store for as a Sales associate at Pandora Metrotown I have not been paid for more than 20 days like how you do expect people to survive without nothing at all they have promised me that I will receive my money by April 1 friday the latest but nothing had been done. Worst part is I’m not the only one. NOT A PLACE TO WORK FOR WORST JOB. GIVE ME MY MONEY PANDORA