SCR Northern Division

I called and had SCR come out due to having a clog. They sent a plumber out and he told me my toilet was bad and that it needed to be replaced. The plumber replaced my toilet and then told me it wasn't the issue as there is a clog in my pipes (which is why I called in the first place). I asked if the plumber could clear my pipes and he stated no and that I would need to call a different company to have my pipes flushed. The plumber then took his payment and charged me over $700 for a toilet that I couldn't use and also did not solve the problem. When I had gone into my bathroom later that day, I found that he had used the 1/2 roll of toilet paper I had and my bath towel to clean up the mess in my bathroom but had also dripped water through my hall upstairs and down my steps. Will not be using this company again.

On 1/7/2022 we woke up to -33 degrees. We had an installation of a split system air conditioning/heat pump system at our home scheduled as we were looking for a second heating source. I had every intention of canceling due to the weather but shortly before 8a.m. the installation team of Mike and Chris showed up at our home. They stated they wanted to go ahead and do the I installation regardless of the weather. I told them they could come in as much as they needed to keep warm. Mike and Chris were two very personable men, very professional and did a great installation job in horribly cold weather. I am very satisfied with the product they installed after the first week. Mike and Chris get an A+ in my book and thanks to Brian for figuring out what we needed at a reasonable price.

We had our furnace replaced by SCR. They were responsible and timely. They took care to place drop cloths on our carpeted steps. Before they left Mike made sure we knew how to operate the new thermostat, and made sure we were happy with his service. Thank you to the staff at SCR especially Mike and Reba who were here doing the install.-Peter and Brittany

$105.00 for 29 mins of nothing, left my heater disassembled, said it could not be repaired, told I needed a new heater and would email a quote to replace. No quote, wrongly diagnosed and no follow through. Called another company out, diagnosed and repaired in 40 mins. I will never call this company again as I feel they just wanted to sell me a new heater. Still waiting for a call back from the service manager, my guess it won't happen.

We had an issue with leaking refrigerant in our home A/C system installed just 2 1/2 years ago by a different HVAC company and caused water leaking all over our furnace, but the installing HVAC company said that would they not guarantee their work despite telling us different at the point of sale and they were a month out before could get a tech to our house. We called SCR as they had installed our hot water heater years ago and our SCR tech, Matt, was very kind, informative and professional and he was out to our house that same day and stayed until 7pm that evening fixing our A/C system. He found the issue to be caused by poor quality installation by the other HVAC company. We are very happy with SCR going above and beyond to fix another HVAC company's mistake and take care of us!

Mike and his crew were great. They installed a mini-split system with two units in our lake cabin. Also installed a Nest thermostat. They were on time, professional, and very personable. We know that we are gong to love the A/C next summer! Kudos

The $30 trip charge and $92 an hour that includes drive time is super spendy, but I was desperate. The service cost was still exorbitant, but Shane didn't mess around. He was professional and quick. He had to repeatedly go up and down my stairs & he always stepped lively. Not a second was wasted in an attempt to pad my bill. I'd give him 7 stars if I could. If I need a plumber again, I will go with SCR again--but only if it is with Shane.

AC & Furnace check .....Chris did a great job! He was friendly, thorough, honest, and he explained things well!!Thank you Chris!!

Our water heater went out on Thursday evening and SCR helped us out on Friday morning! Scott and Shane were hard workers and very knowledgeable. We are happy with SCR and really appreciate that they squeezed us into their schedule right away!

Mike and his crew arrived on-time and did a fantastic and thorough job installing a mini split in my 100 year old house. SCR came highly recommended by my nephew who is in the HVAC business near the cities. Mike and his team did not disappoint! Thank you.