Canada Computers & Electronics Head Office

If I could leave a zero star review, I would, but here, I have to give them at least 1 star.... Oh, what a useless company to deal with. Absolutely useless.Been calling them weekly for almost 2 months straight trying to get any sort of response on the issue with my laptop I sent in for repair, and every week it's the same story - Oh

One of the worst companies I have ever had to deal with when it comes to ordering online, if I could give 0 stars I would.Ordered 5000$ of merchandise online (a pre built gaming pc and a monitor)I had saved for months for this purchase, payment was processed and taken off of my credit card, I had waited 4 business days for my order to be “processed” on the website before calling “customer service” as I had not received an email of confirmation.I was referred to Vivian from accounting to help “resolve” the issue having to re provide my credit card information, shipping info and bank approval code in which I was given a passive aggressive response of“ Due to security reasons, we are unable to confirm the payment has been authorized. I will forward it back to bank. They should reverse your payment (if any).”This was all after I have sent screenshots of my bank statement from the specified credit card showing that canada computers has accepted my payment off of the credit card and given the proper information.I was excited to order from this company as I was suggested to do so from a friend however this experience has completely put a bad taste in my mouth and I will be advising peers and online community's to seek elsewhere for electronics purchases.Worst wishes.

It is most unfortunate that 0 stars is not an option as it would have been the most suitable rating for this horrid company.I had to e-mail Canada Computers Customer Service Team with regard to my refund as I did not receive my money back within the 7 business days their confirmation e-mail had stated. An agent called to inform me that their Accounting Department had just processed the refund on the day I should have received it... So now I have to wait an additional 7 to 10 business days to receive my refund... The agent got frustrated at me when I asked her why it is going to take a full month to receive my refund and said that the Returns Department had to check if the item was eligible for refund prior to informing the Accounting Department to process the refund. But what confuses me is that I received a second e-mail stating that my return was accepted and that I should expect my refund 5 to 7 business days ONE DAY after I received an e-mail stating they had received my item... So there is no reason why my refund was not processed once the second e-mail was sent out to me. In addition, they do not honour/follow their own timeline. Shady business... Will be making future purchases elsewhere.Timeline below:FIRST E-MAIL (Received Jul 27):Your shipment with your item was received by our Returns & Exchanges Team.We appreciate your patience while we inspect and check that everything was included.You may expect Your Return (on the original payment card) or Exchange in 5-7 business days once its approved. If there are any issues with your item

The worst company I've ever hadthe original screen repair was to take a maximum of a weekthey didn't even call for a weekAfter a week of waiting for an answer, the company told me that it would take a maximum of another weekthe final wait was 2 monthsthe company did not fix anything without an apology

Approx 2 stars seems to be related from experienceFrom attempting to clarify information and ask one question2 different stores first store - 1 of 3 attempts were successful getting assistance of which was at point of sale and there appeared to be constraint by corporation policy/systemsOnline - 1/2 attempts were successful helpful and again seemed to be constrained by policy/systems 2nd attempt referred me to a store - and there was to a followup call" (assist would be today or tomorrow and problem solved before call back)Second store

quite possibly one of the worst businesses in the country i have no idea how they have lasted so long and i now understand why everyone says to just go elsewhere.placed an online delivery order for a laptop, later emailed them to cancel it as i was thinking to pick it up in store so as to waste less gas since i was going to be passing one anyway but that didn’t end up happening so i apologized and asked them to cancel the ticket as i wished to proceed with the delivery order, at this point in time i had received zero reply to my ticket or the status of the orderfew hours later customer service rep named Rey emailed me telling me to email someone by the name of Vivian Ho from the accounting department as they needed to confirm some information about my order, i ask why there should be nothing to confirm just cancel the ticket, they warn me the order might get canceled if i don’t email so i email Miss Ho at 7:59pmHo did not reply until 2:37 in the morning, for such an important authorization issue why did they not contact me sooner? then they proceed to ask “ Are you using overseas/US credit card?Are you ordering outside Canada?Are you the cardholder? Please provide your credit card statement for further investigation.”all of that information is explicitly available in the online order receipt that was sent to me via email and the billing information and shipping information are exactly the same, asking for a copy of my card statement is extremely suspicious and entirely unnecessary as well as not listed in the terms of sale anywhere that was visible to methere was no authorization issue for the order they simply have no idea what they are doing because this is one of the most poorly managed businesses with the worst customer service in Canada, the government should be investigating them for fraud

Canada Computers works pretty hard to earn these one star reviews. If you have to order something online go with Amazon.Whenever I order something from Canada Computer's online store they never give the option to ship by Canada Post. Instead, they go with Purlolator which does not deliver to my home address. Consequently, I have to either arrange for pickup at a very inconvenient location or write the shipment off as a loss.I have submitted two tickets regarding this and suffice to say, I did not receive a sensible reply in either instance.If you want to order from this store prepare to pay to have something that will likely not get delivered to your home.

I would give them zero stars if it could! I bought a $2500 Gigabyte laptop from a local Canada Computers store and it stopped working after 3 months. Canada Computers took the laptop back and sent it to Synnex (RMA). No RMA number was provided or how long it would take to get it back. IT TOOK 7 WEEKS to get get my laptop back. I use my laptop for work so it was so frustrating to have to use my old outdated laptop for 7 weeks.I called their head office to find out the status of the laptop and no one ever picked up. Each time I was on hold for an hour and then the call would drop. Once I was able to get a hold of someone and they told me they weren't able to find the laptop. I called Synnex to check if they still have it and they said that they repaired it and sent it back to Canada Computers 3 weeks ago. I called the local store to see if they have it but they didn't have any information.I finally got a call from the local store to pick it up. When I turned it on at the store it didn't start so it wasn't fixed. A representative suggested to send it back to RMA. I couldn't wait another 7 weeks so I decided to deal with Synnex directly.The Synnex tech support team gave me all the shipping, drop off and pick up instructions. Told me if they had the parts in stock and how long it would take for the repairs.The total repair time was 2 days by dealing with Synnex with daily updates on the repair status, opposed to 7 weeks and never hearing from anyone at Canada Computers. It was nice to know that my $2500 laptop wasn't lost. Highly recommend dealing with the RMA or Synnex directly. Avoid Canada Computers if you have any issues. Their service is a joke.

Garbage store policies. Shop from memory express or best buy instead. Almost all staff in the GTA are incompetent and their monitor purchase policies are a joke

Last night, I called Customer Care to find out why my order still has not shipped after a week. The rep told me it’s my problem that I didn’t receive my order. Product has been paid/posted, received a Canada Post tracking # (still with zero status updates) AND IT’S MY FAULT!?!?