The UPS Store

我会向总部说明一切！I recently visited the UPS store in Richmond Garden City and was met with extremely rude and unprofessional behavior from the person who claimed to be the owner. Despite being a customer, I was treated with hostility and disrespect. I would not recommend this location to anyone and suggest that UPS headquarters investigate this individual's behavior.At the same time

Went there on the13th March,2023,(day I received the merchandise)returning my Amazon parcel on the box they provided, the guy didn't stamp my paper just told me to leave it there. This is not according to what Amazon's instructions provided. I have no idea whether the parcel has been returned or not. Amazon did send reminder to return the parcel that I am not satisfy with otherwise it won't be refunded.Did Amazon amended the return instructions? Or did UPS skipped the shipment instructions?I am not too sure which is correct.

I sent an item to my son in Toronto todayThis is my second visit and the boss was so kind that he sent the goods easily.

First time sending an Amazon return to the US and was worried because the Amazon customs printout was compressed to a small unreadable size. The Asian gentleman said I didn't need any of that, scanned it in and it was promptly shipped out and I got my refund the next day.

The two staffs are very nice and patient. They provided me with free ink pads to avoid my fingerprints with lipstick. Thank you!

Horrible owner, I walked in and asked him about an UPS box, he said he will not give out any boxes. I asked him for a quote, and he said I cannot be there if I haven't paid.

Very nice staff. Never have any problems with shipping/printing - recommend!

They go above and beyond for me when I enquiry a delivery of an envelope that failed to deliver due to the PSAC strike. I decided to listen to their advice and I do not regret because the envelope is delivered after Ve fourth attempts!

Have dropped off a few packages at this location and have always been met with poor, unwelcoming, unhelpful, and unprofessional customer service. They do not issue a receipt with tracking number and they expect that you have a copy of it.I had never had issues with other returns at this location, although I was always uneasy with not receiving a receipt. This location being the closest to home, I decided to drop off an Apple order return containing a MacBook. Again, I was told that they do not issue receipts and that the tracking number is on the printed label that I had placed on the box. Amazon return labels download and print from my downloaded folder. Apple returns are different. Unbeknownst to me, each time you click on print label via Apple, a new tracking number is produced. I assumed I’d be able to retrieve it via a pdf or the original return request link, but upon not seeing that the status being updated to “received by shipper” on my Apple account after 8 days, I went back to investigate and the owner immediately became defensive. He stated that all packages get scanned, placed on the shelf, and picked up at the end of the day and pretty much shooing me out of the store without addressing my issue to the slightest bit.I have reached out to Apple, made a complaint with Richmond RCMP and will be requesting for surveillance footage for when I dropped off the packed and the days following. I will never drop off packages at this location and highly advise against anyone doing so. Just look at the management’s responses to some of the previous complaints and you’ll see how much competence this management team has.

Ups is the worst courier . I will never recommend them nor ask there service. Rude , disrespectful, scammers! Stay away!