The Ottawa Flower Shop

The Ottawa Flower Shop created a beautiful arrangement on my behalf. Living outside of Ottawa, I made a choice of florist based on a Google search and I am SO HAPPY with the choice I made. The arrangement was beautiful, and the service was excellent. They made an initial attempt to deliver the flowers on the set date, but no one was home. They called the same day and returned at a later time to complete the delivery and ensure it would be safely received by the recipient, my cousin. So pleased. Thank you, Ottawa Flower Shop! If I ever need anything else in Ottawa, you will be my first and only call!

Flowers came on monday and two days later the roses are turning brown.. not worth the $100 and not gonna order from here again..Update:They sent a replacement bouquet today and the flowers look great. Thank you

Definitely NOT recommended. Like others rated, customer service is very poor. Had an arrangement delivered as a gift with no notification or identification of shop, arrangement left on doorstep overnight in a snow storm, many of flowers were frozen as might be expected, and one week later, still no satisfactory resolution. I am embarrassed that donors spent good money on this.

Really good customer service, they are fast to respond and are very helpful. The flower arrangements are very nice and reasonably price as well.

Thanks for the great service ! Flowers were beautiful, very happy .

I ordered flowers to be delivered to a friend who lost someone close to them. No tracking or even notice of delivery so you have to just trust the flowers will arrive. Over a week later, I ask my friend if she received the flowers. No. I email the shop, they respond, confusing my order with another and making an insensitive joke under the circumstances. They say they delivered the flowers. When I tell them that my friend has not received them and reiterate that both the address and phone number of the recipient on my order are correct, they stop responding. If you call, you are directed to email.EDIT: All you had to do was respond when I pointed out that the flowers never arrived. I sent that email in the evening, after going back and forth with your earlier in the day (via email because as I found out the next day, you can't actually talk to a person on the phone) with fairly quick responses from you minus the, well, horrifying laughing emojis when you didn't realize who you were emailing with. I expected to see a response in the morning but come 2 pm that day, still nothing. That was the communication issue, after the lack of delivery issue: after quick responses, silence once I pointed out the flowers didn't arrive. Did you respond because I commented here and on your facebook page? We'll never know because you DIDN'T respond until I commented here and on facebook. Sympathy flowers arriving 10 days late doesn't work. Take care.""

My boyfriend ordered me flowers and they arrived past 11 PM after being told that the latest they would arrive is 9 pm. They were supposed to be “Valentine’s Day” themed and they showed up all white. Don’t understand what is Valentine’s Day themed about pure white flowers. They look like sympathy flowers lol. Literally so disappointing and disheartening. Wish we chose a different place.

Flowers were very nice and delivered as requested. Communication was very lacking. No email regarding when they were out for delivery. No confirmation that they were delivered. Had the recipient not called us, we would still be wondering if they were delivered.

Every single arrangement we have received from this flower shop has been truly a piece of art! The florist is extremely talented and consistently creates beautiful arrangements with style and elegance for every occasion.Give them a try, you certainly won't regret it, we have been loyal customers for years and many more to come...

Amazing arrangement!Perfect colour combination with creative greenery. Service was exceptional.Thank you so much for making my sisters day so special.I highly recommend this shop for their exquisite arrangements and stellar service