Pearson Station

Upon arrival at Pearson I was told that all trains have been suspended. Woman working for UP advised that I'd need to take a bus from Pearson to Union, and proceeded to give me nonsensical directions. After spending several minutes walking around the airport unnecessarily, and pestering anyone who would listen with questions about where to find the bus, I finally located it. Not the experience a person wants after a long day of travelling to get home.

I recently had the opportunity to take the Union Pearson Express from Pearson Airport, and I must say, the experience was fantastic. Several years ago, it was already a clean and uncrowded option, but when I took it last month, I noticed a significant increase in its popularity and its integration with Toronto's transit system.The station itself was bustling with activity, indicating its growing popularity among travelers. Despite the increased traffic, the station remained well-maintained and clean with security on site. I was impressed by how seamlessly it connected with other transit options in Toronto, making it convenient for travelers to access various parts of the city.As for the train, it was spotless and comfortable. The interior was well-maintained, and the seats were comfortable for the duration of the journey. One notable aspect of the Union Pearson Express is its affordability, particularly if you have a Presto card. At just $9.25 each way, the price to downtown Toronto simply cannot be beaten, making it an excellent choice for me!Overall, my experience with the Union Pearson Express was outstanding. It is a must for any visitor to Toronto who is headed downtown from the airport.

So bad, service that discriminates based on your luggage, infrequent service that doesn’t meet capacity.. terrible unfriendly welcome to the city. Why are strollers and baseball fans allowed but not other large luggage.

In domestic flights terminal, there are very few places to charge iPad or iPhone. Toilets were dirty. Quite disappointing.

Gets you to and from the airport with not much hassle. I prefer it very much over taking an Uber. Buying tickets might be a little unclear for first timers, and in all the times I’ve taken the train, it’s only been delayed once. Clean and comfortable inside for a short 30 min trip.

Clean, comfortable, fast and convenience. Price wise not expansive at all. Excellent customer service and friendly ticket agents. Ride twice daily and love it.

I am extremely disappointed in the lack of customer care or support. I have been met with nothing but I can't help you" from anyone that works air canada in the Pearson Airport

We were traveling from Vancouver Island and took the UP Express for the first time. We thought we would miss our stop which was the Bloor stop, but there was no announcements at all of the approaching stations. Not a big deal, because there is only 4 stops, but if you are not aware of that, you will be stressed!

Easy to access, Very good location

The Pearson terminal is fine, though it took us a few minutes to find it since we started in terminal 3 and the UP is in terminal 1. Machines were there for ticket purchase which went fairly smoothly, though I couldn't determine exactly what the card alternative to tickets was and how it worked.UP Express gets you from the airport to downtown (and vice versa) quickly and comfortably.The service is quite expensive, however--quite a bit more so than Boston's T, certainly. I might use it again but would prefer a cheaper option. That said, I am sure a taxi would be much more expensive!