Taylor Ford Amherst

I am & continue to be very pleased with the service & respect I receive from the team at the Amherst Taylor Ford dealership. They have helped service me & my family's vehicle needs for over 25 years. I continue to recommend them to friends.

This service team is amazing. Very honest people and very kind.

If I could give a Zero I would. Started our Escape this morning dash lighted up, warnings, not charging. So, we started calling at 9:45am just kept getting the answering machine in service dept, husband left numerous messages. By 11am I messaged a Sales guy I know that works there, he was told us to call roadside to have it towed up to the garage. So we called roadside service they came at 1:30 picked up my SUV. We called the garage about 3pm, to ask them if they had an idea what was what. They gave him this story that they had mechanics that hadn't returned from lunch yet and 2 cars still to look at. So, they probably wouldn't get to ours.That answer didn't settle well with me, so I called and asked to speak to the Manager, the receptionist (who was nothing but very polite all day) directed my call to Steve the manager. I have left 2 messages on his voice mail. We just call the service dept again and the girl answers the phone and says oh he is looking at it now but probably won't know what is wrong today or know if it is covered under warranty until we are back in shop.Well, long weekend they aren't back until Tuesday. We have the extended warranty 140000km or 7yrs my car has 67000km and is 2 1/2 yrs old. Can issue a rental or loner car until they know what is wrong with my vechile. I have never in my life had such a hassle reaching a business in my life. My whole family are Ford, we all deal with this dealership. Well, once they fix this we will be done with Taylor Ford Amherst. As my family sits here on a long weekend and we cancel our plans because someone couldn't answer a phone this morning.

Fast and friendly service. No complaints at all. Love my ford

I was on vacation when I misjudged a parking concrete stop. My skid plate popped. After hours I emailed for an appt. First thing the next morning I received an email from Kaitlyn asking if I could come in at 4:15. I was there, they patched up my car, and said no charge" because it didn't take long enough to charge! Wonderful customer service. I wish dealer's in the states would act like this. Thank you!"

Great service. They kept to their quote and did the work on time.

Its the service department that keeps me coming back to Taylor Ford. Their scheduling takes my schedule into account, they do what they promise to do. The service department keeps me posted on anything to do with my car. I'll keep buying Fords as long as the service stays at this level.

I bought 2021 super crew sport. Went in for oil change told rear pinion seal leaking. When seal replaced was over tightened causing bearing failure. The service department did nothing to help me. I had to get ford canada involved. My truck took 2 months they never started or moved it causing my rotors to rust on a brand new truck. All taylor ford would do is turn them which makes them show rust daily on a brand new truck. I dont have nothing bad to say about the mechanics but the service team needs fixed. I never heard a word from any service member the whole time let alone the service manager whom I've still never spoke to. Thankyou ford canada for stepping up.

Very understanding and caring people working at this dealership.Based on my first time recent experience I was very impressed.My concerns were taken seriously and I was kept up to date on the work being done to my car. I felt that the service staff was very competent also. They also took care to keep the car clean during the process. My particular experience was painless and to date the work done has been flawless.Keep up the good work Taylor Ford

I was in market for a fuel efficient SUV Hybird Escape AWD and they searched for the model /unit to fit my request. Sales Dept. and the Business office did a great job to get a trade in value for mine and get me into a new unit.