Sleep Country Canada

Our visit to Sleep Country was only to purchase a mattress cover. The service was good, the product was just what we needed. However, we needed to return one item. Because we had declined to provide our personal information, the returns process became a two visit experience. While not a huge deal, it was surprising that a large modern Company wouldn't be set up to handle this transaction seamlessly.

I placed an order in store and Pranav was kind to help me with an ongoing discount. At the time, I didn’t carry my wallet so couldn’t make the full payment but Pranav booked the mattress delivery for me.Later, Nafisat went above and beyond to help me with the remaining process and complete the payment.Small store but great experience! Staff is very kind and knowledgeable.Thank you for such a smooth experience!

I am extremely disappointed with Sleep Country Canada because my daughter purchased a new mattress and new platform for the mattress. She paid more than $3,500 including pillows and bedding. When the mattress and platform arrived the driver asked us, You bought used?". We did not understand why he would ask that. As it turned out

Since retiring I’ve had plenty of time to write reviews Something I had a little time for when I was working. Today I purchased two mattresses and a box spring from Sleep Country in Waterloo and I can only say the experience was 1st class. . I dealt with a wonderful lady named Erika. To say that she was good at her job would be the understatement of the year. She made me feel great about the whole process and we spend about an hour together. She was a total professional who listened to everything I had to say with interest and made some very helpful recommendations that resulted in the sale. I had just come from a big box store in South Kitchener and wandered around the mattress area which was quite large and not one person came up to offer me help after laying down on practically every mattress in the store. I can only say that I would highly recommend Sleep Country in Waterloo and Erika in particular. Not often one is treated so well. Highly recommend.Gary LWellesley

We have purchased several mattresses over the years from Erica the manager and her team. They have always gone above and beyond to help us find the right products and have provided outstanding customer service. Highly recommended!Mary B

Great product with reasonable price. We got 2 queen mattress, protector ,pillows, bedsheets from sleep country.Sales person Jerin and Kesia who know the product, explain clearly, able to make our decisions easy.The delivery person Ginish is polite did a good job. Took our old mattress and box spring with them.

I ended up choosing the wrong mattress for my back but it was no problem switching it. You’re in good hands buying from a trusted place like sleep country. Outstanding help from Saadia Baig! Thanks for the great shopping experience!

Upgraded our ancient mattress. Dan was able to help us make a choice that was right for us and at no point did we feel pressured to go for something we didn't want. We tried all the beds - some of them multiple times - and had all the patience in the world for Dan. Great service.

Have to say we were reluctant to buy a mattress from sleep country as in the past we've sometimes found them to be overly salesy (different location than this one). This was our first time to this location and we were quite impressed by Saadia. She was very informative, but also gave us space to talk to each other about what we wanted. She wasn't pushy at all. We felt that the pricing was fair and comparable to other places. Our last sleep country mattress lasted 11 yrs, so honestly, even though it's a lot of money upfront, we know it's going to last us the next 10 years. Thanks again Saadia!