Action Mitsubishi

Best experience! Nice team! Great service! Highly recommend this place for buy a car!

Great experience with all the team , good job !!!

Bought a used Outlander PHEV, the entire experience was seamless, great prices.

The salesman Matheiu was great, 5 stars! the lady who did our forms Melanie so nice. 5 stars! There were a few complications, when we went back the second time to pick up the car because they said it was ready, they forgot to install the starter, the fluids weren’t filled up after they said they did 160 point inspection. The third time I went to go drop off my car so they can install the starter and fill all fluids that were not done during inspection, they said they would give me a loaner vehicle so I could go to work. First guy. Francis from service, was really nice. Apologized and told me they asked the sales rep to come in earlier to lend me the car, he should arrive at 11am. Once it passed 11am, I asked if someone could check if the loaner véhicule arrived. Mr. Masson directeur de service said “I’ll go check for a second time.” As he walked from behind the counter, I just brushed off his frustration, thinking he was upset with them for not being ready. Then he came back and with an angry attitude told me I had to wait a little longer. I patiently told him, it’s not his fault but I needed to get to work. he said , “next time get up earlier and be here for 9am because the guy was here at 9am” I informed him that wasn’t true because Francis already told me the salesman was starting later in the day and was asked to come in earlier, I also informed him that my husband called to let them know what time I would be there. Mr. Masson raised his voice and said “no, he was here at 9am” I asked him to calm down with his attitude, tried to calmly explain to defuse the situation, that it’s my third time at the car dealership and he cut me off.. he started sarcastically saying,“ y’a it’s my mistake, it’s my mistake ,, you’re right , I’m done talking to you.” went behind the counter and proceeded to yell at me from behind the counter , frustrated, again I asked him to calm his attitude , he said “ I’ll calm my attitude when you calm yours.” he continued to rant. It was really aggressive! No one approached him to stop his rant. I left with so much anxiety and when I got in the loaner vehicle, I was so stressed and I suffered a minor panic attack from the entire ordeal while sitting in the car. the directeur de vente apologized to my husband saying that the salesman started at 1pm but was asked to come in earlier, same thing the first guy said to me. that entire ordeal was just too much and unnecessary. there was no need for his aggression. I ended up losing my day at work because of mr. Masson stressing me out, my anxiety was too much and I went home. When my husband went back and opened the hood of the car they forgot to put the lid back on the brake fluid. Directeur de service is obviously too busy berating customers he doesn’t have time to make sure the job is being done correctly.

Salesman was not there on the delivery day. The wheel lock was missing from day one, the manager insisted that I lost the wheel lock and request to pay to get the a replacement. Very bad experience of buying a new car which I am waiting for more than one year , really bad service

A big thanks to Fred Wong's great service. Helped me with all my needs and answered every question I had towards picking out a vehicle for my needs. Highly recommend.

I cannot express how wonderful my experience with this team has been! From Fred Wong my salesman to Pierre Olivier in financing everyone went out of their way to be helpful and accommodating. Thank you everyone!! I love my new car!

Tommy was our salesmen and he made buying a car easy and enjoyable experience . The dealership was welcoming and did a great job . The prices was negotiated and we were really happy with Price point afterward for the sale. During covid its not easy, but I was really happy with safety and care the dealership and staff displayed. Thanks again to everyone.

Staff were very professional and took time to explain as well as find best prices

From the get go, Fred Wong gave me stellar service by keeping me informed every step of the way. Recommend him wholeheartedly!