Sky Zone Kitchener

I had gift cards and free jump passes from previous kids gifts, decided to bring my 3 kids today Sunday March 12. Was told I’m unable to use gift cards or jump passes as it’s March break! Anything I find online states March break starts on March 13th the Monday. Never heard of a store limited the use of a gift card to a specific time. Very disappointed in the customer service I received and that I couldn’t use the gift cards or free jump passes. I have 11 free jumps on it!! Now instead I am out 80 bucks. Also to the manger who was very rude I think you should take some customer service courses. Do better sky zone. Do better! What’s the point in having gift cards if you can’t use them??? To all who read this review who are looking at buying gift cards think again!

Great place to let the kids blow off some energy! Our son is 4 so we go during toddler time between 9 and 11 on Sunday mornings and if you go closer to nine you have the whole place to yourself. Becomes very busy with wait lines from noon on. They also offer dodge ball leagues and work out programs. Great fun place to spend some time.

What a great place for kids to play. The place was extremely busy but had all kinds of room to play and jump. The American Ninja Warrior" area was the biggest hit with the majority of the hour and a half spent there.For the first tims going the waiver and check in is connfusing and needs better signage.All in all a good time."

If you have a toddler, go to the Flying Squirrel instead. I don’t find this place very tots friendly unless you go at the designated time. They do not have a parent pass for all hours, in comparison SkyZone isn’t as family oriented, more geared for older children

Kids had a lot of fun. Lots of different activities besides just trampolines. Price was moderate. Not a lot of places to sit if your not in on the action. Husband even had a blast lol.

Kids are our gold and pride and our future. Unfortunately this place don't care about that, charging 2,50$ for bottle of water is just sad. Time we had to cut the cake in that room was just ridiculous. They actually evicting you so you have to get everyone out, with guests and cake. For the drinks, they had pitcher of root beer, no cans, just pitcher.Insanely expensive place, we spent 500$ for nothing.Never again.

This place was a fun visit. Its a bit small but good for kids, except for the heavily rigged and what probably should be considered illegal claw machine. Not even gambling, you'll absolutely never win. My three year old daughter put her $2 in and the claws motion was so limited it couldn't reach far enough to the back of the machine to actually grab a toy off the top. I saw another kid hit the drop button, it did nothing, so he hit it two more times. The claw dropped maybe one inch, and went back up before going back to its home position. The kid that went immediately after had his money eaten almost instantly as the claw moved a bit, almost out of his control before dropping half way, clawing at air, before going back up. This machine is literally a scam stealing from children. This place should be ashamed for taking money from children and giving them nothing. No tickets, no candy, nothing. One star.

I went to a birthday party and I had someone help me by the name of Payton. She was so polite and kind and was the highlight of the customer service we got. You could tell she genuinely enjoys her job. Don’t let this girl go anywhere. She is an asset

Kids like the place, but I hate it. A very big and powerful ceiling fan makes my stay there waiting for kids very unpleasant. Every single time, after being here, I have a headache. I asked staff if they could make the fan spin slower or turn it off from time to time, but my requests were ignored. I will avoid this place in the future.