Continental Currency Exchange

TLDR: go to your bank + order the money in advance. It’s much cheaper (and they won’t try to trick you) I know Continental has a guarantee but trust me the bank is actually cheaper if you have the time to order it in.This is the worst experience I’ve had exchanging money.When I arrived to exchange a large sum of money, there was 1 other customer being helped and 3 other tellers available. The teller helped me exchange my money however mid way through I asked her if I could join their rewards club. She stated that we can do it after my large transaction. I didn’t think much of it until I heard the teller beside me ask her customer if he had a rewards card or if he wanted to get one for cheaper transactions and rates.When I asked the teller why she didn’t offer me the card at the beginning or address it when I asked she just said they are not trained to upsell the card it and it’s only 3$ that I would save. In reality, the website states that I would have saved their 3$ fee and on an even lower exchange rate.The teller on the side started to give me attitude and tell me that when they are busy they don’t offer the card anyways. I let her know I was only 1 of 2 when I arrived to which she responded “ don’t even. We’ve been busy all day”. I have never been spoken to like this before. She was extremely rude and it actually wasn’t busy when I arrived!This is just pure trickery and extremely bad customer service.I will be letting everyone know about this + discouraging people from going.

The store now has signs up explaining compliance issues. I encountered 1 rude worker here. Everyone else has always been professional and friendly.I would like to give 2 ratings. 5 stars for most everyone and 1 star for the clerk that served me Dec. 27,2018.I have been exchanging US$ to Canadian $ every month for 2 1/2 years. I exchange $1,500 to $1,800 each month with no issues. Everyone has been courteous and professional except for the rude clerk who served me on Dec. 27.I had extra bills in December so I exchanged US$2,200. That is not a lot of money! I had to provide id, verify my profession and employment and what I was going to use the money for! When I refused to give the clerk the last piece of information she threatened something inaudible about not giving me my money. She was one poorly trained and rude clerk!This location is convenient but I may look elsewhere for currency exchange.I must repeat that all the other workers there have been very professional and pleasant.

I haven't been customer there for a bit. But I hear a lot of things that the managers behave here toward their employees and it's real slimy. So to your regional manager, I recommend you review your little store manager here. Not even just to the employees. Some of the customers, as well. For someone who works in the service industry, being racist toward customers and potential hires isn't exactly a preferable qualification. I feel bad for the girls you have working there. I hope they find the courage to quit and find better, happier jobs so they won't have to dread their shifts or have their mental health affected.

I've been using this companys services for years, and it's been decent. But yesterday was one of the worst experiences I had dealing with a company. I wanted to exchange $8000 CAD for Japanese Yen. As soon as I told them how much money I wanted order I treated like a criminal.I had to talk to two women about why I needed so much money.What was weird since I exchanged 10,000 CAD for Japanese Yen with them last year without any problems.After explaining why I needed so much money I was told they would be able to exchange my money but I would need to bring in a bank draft. Agreeing to their request I put down my 10% deposit and left for my bank.I never did a bank draft before but I figured it would be simple. Turns out its not and would take awhile to get. Not wanting to go through the hassle I returned to this location and explained the situation. Which two employees and what seemed to be the manager tried every tactic in the book to change my mind on not canceling my order. They wanted me to go out of my way with every option. Asking me to call my bank and ask if I could bump up my debit limit,asking a friend for their debit card, ect. It got to a point where I was getting major red flags and just wanted to cancel my order. Thankfully I got my 10% back, but I'm never using this company's service again. I find it to be sketchy now. Also I just found out my bank has better rates for global currency. I'm actually getting $100 more.

Banks give better rates. Use only if one does not have bank accounts and therefore cannot transact with banks. Compare with TD or Scotiabank before buying or selling forex. Same and sometimes worse rates as airport exchange for Middle Eastern currencies.

Since my last review, I have had occasion to visit this branch twice more. On both occasions I was treated courteously and professionally. On Monday of this week, my second visit, I was dealt with by Jessie who, in fact, had been the person who helped me with the Aussie dollar transaction that I mentioned in the last review (see below). My visit and dealing with her was as enjoyable as the first time that I went there.On the past couple of visits' experience, I upgrade my rating to five stars.Very mixed experience. I changed some Australian dollars into Canadian earlier this week and was dealt with by a very friendly young woman at the middle cubicle who even remembered me making the original transaction before I went back to Australia.The day after, I found a few extra Aussie dollars and went back to change them. This time I was dealt with by a thoroughly unpleasant blonde woman in the right cubicle. Please and thank you are not part of her vocabulary it seems and neither is the ability to smile. The next time I go back, I will let somebody take my place in line if she us still there. She is doing your reputation no favours.

After not being able to trust this company with their lowest rate guarantee and having to check all other avenues, I was reassured they do not have the best rates hardly ever. I’m not sure if this had to do with the currency I desired (Vietnamese dong) but I was appalled and the rate I received compared to what other banks and exchange places were giving. I brought this company to their management and even after having a back and forth with someone who assured me they would make it right at the kiosk, I had to fight with someone there to get them to honour the rate I had found. Nothing was easy or simply and I felt I had to work much harder on my own to ensure I got the best rate. This company does not care and just wants to make more money.

My Dad took me to the Limeride Mall branch Yesterday. To surprise me with some Thailand Baht for my upcoming Vacation. They did NOT have any. The Woman working there said If we came back tomorrow at 10 am they would have some in for sure" I am 54 I do not live near there. I dont drive.and I do not like going to the branch at Jackson Square. My Dad went by himself. today at 10 am as she suggested...and they had NONE ! ? The woman working there said " it will be in by 11am for sure." So my Dad went back at 11 am and NO they did NOT have ANY??? A proffesional would have said Thailand currency would be any time between 10 and 5 !!! - I am frustrated."

Sure, you can get your foreign currency at your bank. But why not use the experts at Continental Currency Exchange in the Limeridge Mall? Great rates and even greater customer service, such as I just received from Christine F. You’ll be glad you did.

I will always deal with this company in the future!! Carol, Kelly and the rest of the people there are absolutely fantastic!! My money transaction was completed in less than 48 hours!!