Les portes Bourassa

Homeowners BEWARE, do NOT be fooled by the sales pitch of the owner or salesman. They charged me an enormous amount of money for what was supposed to be superior quality, “Best in Quebec” wooden garage and front doors. Nothing, nothing and nothing but problems ever since the beginning! Tired of calling and waiting and hearing the same sorry excuses over and over and over again. All of my neighbors that deal with them have doors full of problems also. Their solution is to charge you more money to fix their problems. What a mistake dealing with these scammers.Please don’t make the same mistake we did.

Very bad service. Bought a door. Went with the receipt. He denied it is the door that he gave me. He said i flipped the door. He thinks he can hustle and steal money from people. Do not ever buy from him. I am opening a case.

Portes Bourassa (“PB”)was contracted to manufacture and install a wood door, at the price of a small car, and the experience has been terrible.The door and frame was contracted as the heart of a larger construction project at the front of our house. Knowing that coordinating the multiple parts during the spring months would be difficult, the process was started in the middle of winter. During the selling process, PB presented itself as highly professional and efficient. The sales person was prompt, provided me with samples of the wood and stone finishes selected, told me these were mine to keep, took payment, and made commitments to deliver the door in the spring. From here things went precipitously downhill.When the time for the installation of the door came, there were constant excuses as to why this was going to be late. The backlogs were more than they could handle and weeks added to weeks. The rest of the construction was delayed and I was forced to try to schedule around the problems being incurred with PB.When PB finally arrived to do the installation, the problems compounded. The colours of the wood and stone were both substantially different than those that had been selected. When shown the samples, the installers offered to take everything back to the shop to correct, but this would of course add more delays that I could not afford. They also tried to tell me that the samples belonged to PB and that they needed them back, which I refused.Upon installation, the door worked well. However, as the winter months arrived, we experienced difficulty closing it. Given the cost of this, I called PB back in the next spring to request that they honour their warranty. Another technician arrived and made an effort to reshape the metal lip around the door. He clearly saw that there was a bigger problem, did not fully explain what it was, and told me the shop would get back in touch with me.The shop did get back in touch and explained that the wood door was warping due to changes in humidity and temperature. They said they would need to make an appointment to come back, take the door back to the shop for a repair, and would reinstall it. This seemed like a monumental enterprise to me and I asked what would be put on the front of the house during the few (promised) weeks it would take to do this. I was told that a “steel door” would be installed. I imagined something akin to a door you may see at a big box store and satisfied myself that it would only be temporary, but at least would be functional.When the technicians returned again, they did not arrive with any steel door. Instead, they arrived with plywood and a knob that is roughly one step more secure than what is likely on your bathroom door right now. I was so shocked I did not know what to say and allowed this to proceed. When my wife returned home later that day, she was horrified. A neighbour familiar with the saga was in disbelief that this would be installed on someone’s home. While this was clearly more cost efficient, no self-respecting company should ever have been willing to subject a client to this.The next day, I called PB back after a night of anger, and still livid. I was patently unkind to everyone that I spoke to, but PB and their staff did not seem to understand why this may be. Given my anger, they said they would reinstall my original door right away and the president of the company promised he would return to decide on a solution. They did return to reinstall the original door, and this was the last I ever hear of PB or their employees.Be extremely wary of the promises from this company. They are not much more than a marketing machine, unwilling to stand by their products or promises.

We had an unfortunate fire on our patio this summer while we were away from home. To get into the condo, to the patio, the firefighters had to break the doors to our condo and our neighbors. This happened in July 2018. Ever since, both us and our neighbor has not been able to close the door safely which made me think our case would be prioritized. As it turned out, we are now into our 8th month since the unfortunate event and nobody from Bourrassa has come to change the door nor so close as to secure our lock. 3 months ago our insurer had to call in a separate company to come install a safety lock since the entire door was not closing anymore. Every time we follow up with Bourrassa, we get a new ridiculous date that keeps on getting pushed. Again, they were supposed to come in early January and simply didn’t show up. We have been trying to get them to confirm a date ever since which has been impossible. It is the WORSE service I have ever seen. I would never recommend such unreliable company.

They sold me a "brand new garage door" with the receiptIts all scratched and broken and dont want to do anything about it the owner told me he dont care because i already paid for the door.Worst service ever

Great product and great service. Very happy with the final outcome. Simon installation team did a great job

Bought a wood mahogany front door and paid over 13000$, sales person pitched it to us that she would put it into 2016 billing so we can take advantage of tax credit, as long as our down payment was done b4 2017, we chose to go ahead. Had to chase them to get this credit as promised, since conveniently the sales person we dealt with left and afterwards they didn't agree that the bill was in 2016, just the down payment, which is the reality but then why promise something u cannot deliver. Got my door end of 2017, most of the miter joints had large gaps, router/shaper burn marks on stile and rails, the thermal glass was defective (had a large dimple in between panes), some young receptionist at Portes Bourassa tried to convince me it was normal. I wasn't interested in that answer. Had to remind them that they did not have to chase me for final balance, I paid on the spot as agreed. Mentioned that I don't think that is the case with all their clients. Finally a new a guy came in and dealt with the problem and handled it well, but the new glass had fingerprints in between the panes, which the installer was honest enough to point out. It was clearly not on the outside panes. Said he would order me new glass, I asked that the moulding holding the glass in place be also changed due to the triple installation of the new glass and finishing nails plus putty. Never heard from them again. Bottom line over priced door for the quality, obviously their window manufacturer is sub par. Will try Michelena next time and actually go check the door b4 installation as I should have. Believe it or not Ive recommended them as a door supplier to a lot of clients, but will not do so anymore. They used to be amazing. Ive made solid wood doors with engineered stiles and rails and to make a door like this wood costed me 3000+ labour. So they making a pretty penny. Don't no why it doesnt show in the work.***UPDATE: Dominic of Portes Bourassa followed up and took care of all the issues. He was professional, courteous and apologized this wasn't addressed earlier. I would recommend dealing with him and only him, for any work related technical issues. Do not deal with any of the secretaries as one of them tried once again to give me the runaround concerning the mouldings to be changed also not just thermal window , leave the scheduling only to the secretaries. Dominic is an asset to that organization, and clearly an employee that was lacking. Hope the management realizes this.Update 09/2020:So after practically 2 years, the putty they used to cover up nail holes for the mouldings is a completely different than the stain used on the moulding and bead of silicone used over a toe moulding for reasons unknown is damaging the finish for some reason, ruining the look of the finish. Called the owner direct said he would come check, never heard from him. They should not be selling products that cannot with stand the elements of Canadian winters, on top my door is fully protected with a over top deck, really regret spending 13000k for a door, what was I thinking. Time to tighten up the belt and send a registered letter. No one takes pride in their workmanship any more.

Amazing service all the way. On time delivery, great clean installation, professional installers, fast and great service after install, organized, and reliable. Great quality product. Highly recommended coming from a real estate developer that has had several installations of wood doors from different companies.

5 years ago I purchased a front entrance and double garage door from Portes Bourassa. They were the most expensive Mahogany wood door model in their show room. Cost me about $35 000. From the day they were installed I started having trouble with the doors; cracking, joints separating, colour fading, etc...,These were definitely NOT the previous hard wood doors I owned which lasted over 25 years. I even religiously serviced my doors with Bourassa every year at a cost of $500 the first year and $1000 every year after that. On the last servicing,the doors were in such bad shape, they simply patched and spay painted my front door. They now look like painted dark burgundy doors. You can no longer tell that they are Mahogany doors. When I called Bourassa recently they told me they now contract out their maintenance. I called the company who took over the servicing and after they visited, they told me to service my Bourassa front door they would need to take it to the shop and completely strip it to bring back the beauty of the wood. Basically a major investment!! These doors have been a money pit from day one. I have decided to no longer spend money on them and to simply paint them when necessary. Over the years when I complained to the owner, he told me it's not his problem. It's the sun in the summer and the cold in winter. I told him my old solid wood doors never decomposed like this and it made no sense. Bottom line Bourassa doors look great in the showroom, however are worthless outdoors. I would definitely NOT recommend this company.

Nice selection of high quality doors but bad service. Called them because the spring on my garage door broke, they said they would call back and never did. This was not my first negative experience with their customer service.