Aspen Ridge Homes

Pretty disappointed, I understand nobody is perfect in this world, also each new building has some problem which should be fixed during warranty. But after buy it , the most recent answer from Aspen Care is generic this in not warranty case or this is not covered by warranty this time. 3 days ago I found a problem with wet drywall in one of our bath rooms and reason that silicon was not put properly. May be it covered only but 1 year warranty which ended 1 week ago, but this problem definitely exists not last week, I just found it 3 days ago, so answer was like 80% before, this is not covered. I will definitely can pay to contractors to fix it, but for me it looks ridiculous how company cares" about customers. Everybody understand this problem is consequence of poor construction and did not happen 3 days ago.Update after 3 years of owning property built by Aspen Ridge - this is the only new property I saw in my life which can have 4 roof leaks for 3 years

False advertising, bait and switch" on condo features.The West was advertised as having engineered hardwood as standard feature. When we pointed out contract listed laminate flooring

The sales people are amazing, the decor people butter you up BUT BE WARNED after closing they don't know you, they never heard of you and they respond with generic copy and paste emails.We have always bought new builds and this was our first time with Aspen Ridge. I rank them at the bottom of the list in terms of customer service. Their workmanship is so so and below average and their customer service knows it. They all follow company line of minimum service standards and quality.Update: hilarious story a fence they installed in the development was knocked down somehow. When our neighbour called to tell them the board had fallen, the response wasn't where, who what when. Their response was. Its an act of God. Fast forward 6 months later we see people doing repairs. We go ask whats going on and the contractor tells us it was their own heavy equipment that had knocked the fence and they were waiting for the side park to be completed before any claims for repairs... but again Aspen Ridge showed their colours by automatically denying responsibility without even evaluating the situation. They're a joke!

The pandemic caused lots of delay. Fortunately, finally seeing the designer today. Daniella is very helpful and the communication with the designer is pleasant.

What an incredible builder. From the moment I purchased my home, from the meetings with various people about choosing what I wanted, walk through inspection and finally stepping into my home, I was impressed with how much passion and commitment each member has to making any purchase an easy and enjoyable one. The standard features offered from Aspen feel like premium features other builders charge. In the day of my possession, noticed that the electrical plug that I had asked for months before on my island, and I said no to it cause of the cost, was installed for me. I even had my city recycling and garbage bins for me at my home. This level of service was just the icing on the cake. Next property will be from them as well.

We purchased our home in 2020 so of course there was quite a delay however, we finally moved in 2023. We absolutely love our home and the overall workmanship is lovely throughout all the details. Aspen Ridge followed through with all of our upgrades wonderfully. Design consultants could go into a bit more details more thoroughly in respects to upgrades as we did have to point out specific upgrades such as sunken sinks etc. ourselves but overall we are very content. Follow up contractors are very courteous and kind.

We bought a million dollar home Cleave View Estates Brampton. Few days ago went to see the construction on my house. The outer wall of the whole house was built using drywall instead of Oriented-Strand Board (OSB). My friend bought similar house in phase one, it was built using Oriented-Strand Board (OSB). If you can't believe it see the attached pictures & see the neighbor hose as well. Very disappointed with the construction.

I bought my house from Aspen , and I’m really sorry .Poor customer service, they don’t care about you at all , the lady I’ve been dealing with , Victoria, is a careless person ,I’ve been dealing for my roof licking for 2 years, and they can’t find the problem. I’m wondering what should I do if my warranty has expired.My master bathroom cabinets were damaged due to water licking , and she doesn’t even send someone to see what is the problem.Please do not do business with this people .

I bought a house from aspenridge in queensville. To be honest our experience was great. Ruth the sales lady is friendly and daniella was fair in the process. What I hate about the builder is the rental water tank from cricket comfort. The question is why from a scam company. Zero star for the rental part.

I am an old customer of Aspenrige. The sales told me that I will get the $1500 rebate during the close of my second purchase. But now, I got nothing! They have there own policies and never care what you are saying and how your feelings! Basically, they don't care! Aspenrige is a big boy!