Brampton ODSP & Employment Supports

same experience with the rest, you waste your time calling them. You are begging for them to pick up your call and when they pick up they will transfer you to whoever then you have to wait again and the worse is it just continue ringing and ringing until your fed up and you disconnect. You try again and if you tell the customer service/ frontline with your experience they just like ignore you and rude.

Case workers are impossible to reach, staff is over all unhelpful. Trying to submit claims via email address is comparable to screaming into the void. I tried contacting a particular case worker every day for two weeks on behalf of a relative and I still haven't heard back.

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Would give 0 stars if I could. You won't believe my experience, you would think that I am making it up or exaggerating, but I'm not. Worst Disability Support Program and Workers I have ever met. I am seriously amazed at how much abuse I have been through with this office and at the hands of a disability support worker by the name of Flossy Johnson she not only made my life more difficult after suffering from a disability and depression. I was expecting to be treated in a positive and supportive manner, but instead I was met with complete hardship, an attitude of indifference towards me and my condition, was unbelievably rude, I needed supplies which were pre-approved free of which were diapers and bowel supplies which she was determined to cut me off of due to a clerical error on her part. One of the supplies was for adult diapers, when I asked her what I would do without them if I were to be cut off. She she told me to live with my used diapers until I was re-approved hot the new ones. I have depression and anxiety disorder and she made me feel like I was worthless I was seriously considering to hurt myself because of her comments and actions. Worst Disability Support Office I have ever been to. After complaining about the incident to her superiors I was given a break on my issue but even her manager/supervisor was rude and unfriendly. She handled the situation but I felt it was in reluctance as if they all hated their job. I only received help after complaining about them to 2 other disabilities support organizations which contacted their office on my behalf.

They violate human rights and they do not do what clients ask. For instance my spouse changed her address and has put it in writing and has stated it verbally to which they still ignore. People should be fired who break client and worker privacy and privileges, as well as disrespect clients on the phone and in person and workers that allow people to use a person’s disability in any way to get control of their clients finances and any worker that don’t want to work with their clients in a respectful and professional manner to resolve the issues that their clients are facing should not be allowed to work with people with any form of disability and should be not allowed to work with people that have challenges.

Staff Is absolutely unhelpful they will not listen to a thing. They keep connecting me to the voice-mail of a case worker who isn't even in the office ""

Disappointed with the service. I am a caregiver and nurse and it is difficult to get any answers from this office in particular. In Toronto I have no problems but Brampton these ppl have no manners and no regard for those who are in need of the services and benefits.... They NEVER return your call and I always have to reach out to the MPP to get any kind of action. They act as if anything is coming out of their pockets. They all need to be fired and hire ppl who care to do their job thoroughly.

They really Don't help you when you need help! This place is ridiculous! Barley gives you enough to survive on!

The people working here are the coldest, miserable creatures on the planet. Nadia Bacchus should get a new job and not one where she would have to interact with people. Each interaction with her was like speaking to the cruelest, most uninterested person on the planet. Shame on her, representing our government's services with such a poor attitude towards people. ANY POSITIVE REVIEWS ARE PROBABLY THEIR FAMILY MEMBERS OR FRIENDS!!!!!!!!!!!

I wish I was able to give negative star, by far the worse experience I've dealt with. They are very lack of basic, unprofessional and unapologetic. I've gotten hung up on, cut off mid conversation by transfer, very unhelpful. It's Impossible to get a hold of your worker, they don't inform you when you're assigned a new worker, they don't inform when important documents are expired or need renewal, THEY NEVER CALL BACK ! This is people's lives you guys are dealing with be a little more empathetic. Been dealing with this for 3 years now, it's unacceptable.