Urban Kids

Kid loves the pants here. They can tend to be on the pricier side if you choose to buy at first price. Just wait for your item to go on sale.

Never ever we have experienced such a rude behavior and discrimination from any clothing store staffs(Vaughan mills store). Being a children's store and having such rude staffs is ridiculous. My kid being a fan of Urban kids PJs no other go were to buy a few instead of walking away. They lack the basic knowledge that Every customer matters".1 star for the Urban Kids collections n discount."

Worst customer service was given a broken bag my stuff fell out everywhere and when stuff when missing the would not replace and treat me like garbage so dissatisfied

I experienced the worst customer service today!I was scanning around the store then I found the perfect cargo pants and jammies for my nephews and nieces. The problem is the cargo pants was way too high for me to reach it and nobody was there to help.I noticed a hook on the side so I decided to help myself using it,a staff came over and told me I was not allowed to use it then she just walked away,I understand she was busy doing cashiering but it would not take too long for her to just call a colleague to atleast help me when I asked for a smaller size,she just smirked and told me to wait!I put down the pants and on my way out I saw other staff were there folding clothes instead of attending to customers that might needed help.These kids needs training on how to deal with different situations that can happen in the store and what proper way to handle them.

Love their sales, great clothes for kids that are kind of in-between the kids stores and the teen stores. Jogging pants are comfy and look nice, the ball caps are always slick. I always buy all my kids pants and t-shirts for the year here, and when he was smaller he liked the thin onesie pj's.Glad they survived covid!!!As for the negative reviews I read...I find the retail workers aren't very happy to be working, but I don't blame them. If u want smiles and cottling call your mom.

This is about the manager today I go for shopping she make me wait for four minutes she was counting money I request that somebody help me after four minutes she said go to other cashier and I said I waiting here that was her answer you could stay as much as you can I am so sorry for urban planet that has such a rude manager If I had a chance or choice I will give zero*to this store I am in this country for a long time but all in life I never saw any attitude like that special managers they are doing differently they has to be a role model for other employees this is serious problem for a big company like your company After seven years my mom and dad they came to this country to visit us they saw this attitude they said you should throw all the shops to her face and just leave the store you shouldn’t buy the stuff from them I think it’s better to headquarter of urban plan kids monitor this store Never come back again

Clean and inventory well kept, staff attentive and making sure my kid got what she asked for, prices are decent and clothes look like they are in touch with what the adolescent demographic is looking for. Lady at the customer service desk was pleasant and checked us out promptly. Will be returning for sure, too bad they don’t take emails to notify customers of sale events.

if I could give 0 stars I would. the head store manager is rude and has the worst attitude I asked her a simple question and she responded to me with such disrespect and treated me like I was stupid and should know the answer. im so appalled. she was so rude and I would never recommend this place. please shop elsewhere for your kids.

Affordable prices and good quality clothes, elegant and nice dresses and tees and people who work there are so helpful, simply awesome store