Michael Hill Pen Centre

I had a lovely experience at this store. Renee was so patient and friendly while I agonized over a necklace for my mother in law's 70th Birthday. Would definitely shop here again. Prices were fair and the jewellery is nicely spread out so as it's not overwhelming to the eye when browsing.

I had a really wonderful encounter with Cody today. He answered all my questions with such patience and knowledge. Great customer service at this location, I trust them with my wedding ring as it is sent off for plating as well.

I'd give them a 0 star if I could.Bought a bracelet 3 months ago for my sister as a gift from my wedding. I haven't given it to her yet but I opened the box and I noticed it's already rusted! Brought it in to return it and they couldn't return it or exchange it because I bought it over 30 days ago. I asked them to explain to me why it was already rusting? They had every excuse in the book.Needless to say, I will never buy anything from here again. Guys save your money and buy from elsewhere. Better yet buy something from the dollar store, it might last longer.

Very unprofessional, not helpful. First, I buy a lot of jewellery from Michael Hill. I purchased a $900 necklace and bracelet that was discounted the following week by 40%. Anne (the manager) was very rude and unwilling to compensate. Then she turned around to her coworkers to gossip about me. Wow! Terrible experience. I will not be going back.

The manager Cody and his staff are super helpful and willing to take care of any issues you have with the product. Customer service is an asset to this location and I would recommend anyone to take their business here

I sent my two wedding bands and my engagement ring in August to be cleaned and dipped, when I got it back in the 4 weeks I noticed 2 diamonds missing on my engagement ring. I called the next day asked how This happened when I sent it out not missing anything? They apologized and had to send it out again, they told me it would take another 4 weeks, when they called me to pick up I noticed there was still a diamond missing. I told Dina who is the manager in training who started to arguing with me, saying that there wasn’t a diamond missing. I tried to show her where it was missing but she just wasn’t listening to me, she rolled her eyes at me and said she would show her diamond specialist who was Antoine, their manager. Antoine just glanced at my ring and said it was fine and there was nothing missing, Dina then told me “ if he said your ring is good then I’m going to take his word over yours” At this point I was getting very upset because no one was listening, my sister took the ring from me and used her phone light and shined it where the diamond was missing she then showed Dina. Dina rolled her eyes again, Antoine walked over to us and finally used his diamond telescope, smiled at me and said you’re right there’s a diamond missing. Antoine said if it happened again he would make me a new engagement ring. 2 weeks later they called and said my ring was in, when I got there the diamond was still missing!? That was in October. Antoine did agree to remake my ring as promised and said I can keep my ring until the new one comes in.Black Friday, Antoine calls and says head office wants to see my ring for credit. He told me this would take 2 weeks, I give him my ring to send off. Two weeks go by, I called to follow up and no one knows where my ring is, I asked Antoine to call me but no one called so I went in, Antoine then tells me head office is refusing to send my ring back! He calls head office with me in the store and they agree to send it back and I should have it in two weeks. I had lost faith in this company so I had been calling to check on my ring and make sure there is no delays, no one is connecting with me or letting me know what is going on, they wouldn’t let me speak to head office directly. 4 weeks go by before they give me a fake loaner for before Christmas. I dug for the head office information where I spoke to Courtney Jan 10th who was actually lovely and forwarded my emails to the regional manager. The regional apologized for everything said my ring had just left Australia and will be in a week. She told me she will connect with her staff and have them call her when the ring is in so she can be there when I pick up so she can give me something for the inconvenience. I accepted her offer and looked forward to meeting with her in a week and finally getting my ring back. The next day Antoine calls and says my ring is there and I can pick it up any time.. odd timing but okay, I go to get it. He hands me my ring in a plastic bag! When I leave he smiles and gives no apology. This entire process is the worst customer service I have ever experienced, being a manager myself of a high quality eye care optical I expect a certain level of professionalism and respect.

Amazing service here! Shoutout to the manager Cody he helped us with everything we needed, 5 stars for him! great experience here whenever I come!

Buyer Beware!I would have given a 0 star rating if I could.I purchased a bangle bracelet for my mother as a Christmas gift. On the first day she wore it, it fell off 3 times. It was clearly not clasping properly so she stopped wearing it in fear that she would lose it. She brought it back to the store hoping that they would be able to repair the clasp when they told her that she would have to pay to have it sent away to be repaired and there was nothing else they could do for her. The staff were not helpful and quite condescending. When she mentioned there was a clear quality issue as she only wore it one day, they responded to her by saying that she must have bent it and to reach out to customer service if she wants. I reached out to customer service explaining the situation to which they replied via email stating that the store sent them photos of the bracelet and cannot do anything as the item is scratched. Of course it’s scratched, it fell off her wrist 3 times in one day due to a faulty clasp. I am very dissatisfied with not only the quality of the items at Michael Hill but also their customer service. You are much better off going to a local jeweller that actually cares about their customers and the quality of their products.Absolutely terrible.

To be honest we have had some less than great experiences with certain staff here in the past. However, we also had positive experiences, such as those with previous employee Rachel. Cody is now the manager at this location, and he was amazing to deal with. He was very approachable and knows how to treat a customer. I definitely recommend this location.