Australian Boot Company

Staff went above and beyond to help me replace boots that were not purchased at their store. They were friendly, kind, professional, knowledgeable, and understanding. I will definitely be making a trip out to Vancouver to buy my next boots at this location. Thank you so much!

Really good selection of every day foot wear(all of which is from Australia!)

Great crew - Russ, Alex - The whole team provide expert, friendly service every visit. A rare treat. I am SO HAPPY with my R.M. Williams Gardner Boots. Cheers guys!!

Russell and his team are incredible. Had an issue with a pair of boots I bought last year. Team responded very quickly and sorted me out. They really went above and beyond what was necessary and I am incredibly grateful for it. If you need amazing boots, give your money to them! They deserve it.

Russell and the rest of the staff exceeded every point of the customer service experience with knowledge, kindness and professionalism.I was torn between the classic all-black square toe and the brown ankle boot. I was given all the right recommendations in deciding what it was I was wanting out of the boot - from sizing, colour and fit. Eventually I decided on the ankle boot as it helps dress up a more casual outfit in and out of the office. I'll likely be coming back for the black anyways.The staff here had a light and positive energy that was both welcoming and infectious. Thank you!

!!!AMAZING! SIMPLY AMAZING CUSTOMER SERVICE!!! I rolled in with a 10 year old pair of Bluntstone CSA work boots that had defected soles. Alex collected the info and sorted out a replacement pair. Get your Bluntstones or Glerups here…YOU WILL NOT BE DISAPOONTED!!! Such a treat to know that service like this is still possible today!

Thank you Australian boot company water street vancouver! A huge shout out to Alex and his team. Alex was so kind from the moment I walked in. He was patient and super helpful. He also helped me find a new pair of really great blundstone boots! I can't be happier, and I am a forever customer of them now:) I have also shared this with friends and family and now my sister is going in to buy herself a pair of these great boots from them too!! thank you Alex for being so dam great at your job!!

10/10 customer serviceCalled ahead to confirm a policy with their fabulous assistant manager, Alex and once I arrived I was treated like royalty. It's well worth it to go to a specialty shop. These folks know what they're talking about way more than the kids at the mall. I highly suggest giving this store a visit for work boots, casual boots, slippers, or leather treatment products from the Otter line. Parking is easy! 30 mins street parking is less than 2 bucks. I was in an out in a prompt and polite amount of time. Didn't feel rushed at all. Beautiful and clean interior. Thanks!

I recently purchased a pair of boots from the Australian boot company, and I must say that I had an amazing experience with their customer service team. In particular, Alex and his team went above and beyond to ensure that my experience was positive and stress-free.From the moment I reached out to them, Alex and his team were friendly, professional, and attentive. They took the time to understand my needs and provided me with excellent advice and guidance on which boots would best suit my needs.What impressed me the most was their dedication to ensuring that I was completely satisfied with my purchase. They went out of their way to answer my questions and provide me with all the information I needed to make an informed decision.When I received my boots, I was thrilled with the quality and craftsmanship of the product. However, I encountered a minor issue with one of the boots. I reached out to Alex and his team, and they were quick to respond and provided me with a solution that exceeded my expectations.Throughout the entire process, Alex and his team were amazing. Their customer service was exceptional, and I felt valued and appreciated as a customer. I would highly recommend the Australian boot company to anyone looking for high-quality boots and exceptional customer service