Ensign Pacific Chrysler Dodge Jeep Ram

My partner and I had a great experience with Allan at Ensign Pacific, we test drove a Wrangler and truly loved it. He gave us lots of information to inform us for when we’re ready to buy, and didn’t push a sale. We appreciate the professional advice and for offering us your time. Thanks Allan!

My partner and I purchased a Toyota Corolla at this dealership today. Mark went above and beyond in finding the best vehicle for our need. I have purchased several vehicles, been to many dealerships, this was the best experience I have ever had. I recommend Mark and this dealership to anyone looking to buy a vehicle.

I am writing to express my deep dissatisfaction and disappointment with the installation of windshield wipers on my vehicle at this establishment. I feel compelled to bring this matter to everyones attention and share my experience, as I believe it reflects a significant lapse in the quality of service provided by this company.On Jan 20th, 2023, I visited this service centre to have new windshield wipers installed on my vehicle. Two months after the installation on March 31st, 2023, I noticed that the wipers were not functioning properly after I had raised them to scrape snow off the windshield. They were making a funny noise and when I inspected further I noticed one had become loose and came off easily as I was attempting to fix it. In this process the wiper arm snapped back into place and cracked the windshield glass.After ensuring that the windshield blades were faulty by the service technician the replaced the windshield glass, I promptly returned to ensign pacific to address the issue and request a resolution. Regrettably, the customer service I encountered with Will Reyes during my visit was equally disappointing. The entire staff seemed disinterested and did not take my concerns seriously. Despite my insistence that I be reimbursed for the broken windshield, my request was met with apathy and a dismissive attitude.I was astounded by the lack of attention to detail and the substandard workmanship exhibited by your technicians. It is unacceptable that such a basic task was not carried out correctly, considering that it is a routine service provided by your company.As a result of this poor service, I had to endure additional expenses to rectify the mistake made by your technicians. This incident has not only caused me frustration but also eroded my trust in your company's ability to provide reliable and satisfactory service.I firmly believe that it is essential for businesses to be aware of the impact their actions have on their customers and the reputation they hold in the community. Furthermore, I urge you to conduct a thorough review of your training procedures, quality control measures, and customer service protocols to ensure that such lapses do not occur in the future. Customers should be able to rely on your company for professional and reliable service, and it is crucial to uphold these standards consistently.

I scheduled my service appointment with two weeks in advance. I needed the service to be made, 4 new tires to be installed and the brakes to be checked (as they had not been properly placed last time I was there). I had called ahead of time to make sure they had the right type of tires ready. I get to my appointment 15 minutes early. Wait for four hours and a half, no phone calls, no messages, nothing. When I come in to check on my car they say they couldn’t do the tires and that they need one more hour and a half to put the tires on. I tell them I can’t stay for that much longer so I decide to take my car. After they hand me the keys I ask what was done to my car and they say NOTHING. Absolutely NOTHING was done to my car for four hours and a half. It is a disregard to their clients’ time. They couldn’t give me a valuable reason for my car to had been there for so long and to get absolute nothing done. Please save your time and go anywhere but here.

The worst dealership experience I’ve ever had. The sales man my wife and me encounter today had a horrible attitude and was not helpful at all. I would strongly suggest to go elsewhere if you are looking for good service.

I bought a Jeep from Allan at Ensign and it was a great experience. Allan answered all my questions, was very helpful and did not pressure me to buy.

Even though I didn't end up buying a car from them, I had a really great experience compared to countless other dealerships I've been to. Everything was fast, within an hour there I test drove a car, got financing approved and received an insurance quote. Totally recommend from the sales experience.

I had an incredible experience at this car dealership with Doug. Even though I didn't buy a car due to high bank interest rates, Doug and the team were genuinely helpful and understanding. They went above and beyond to find the perfect car for my needs. Their dedication and integrity are truly impressive. Highly recommended for their exceptional service and genuine care!

We purchased our used Jeep from Allan at Ensign and it was a great experience. He wasn't pushy, gave us the time we needed, and helped us get the perfect vehicle for us. We highly recommend him!

I've been getting my Jeep serviced here for 5 years. Manraj is always helpful and pleasant to deal with. Prompt in responding to inquiries, and the quality of technical work is awesome. In the past, I was told I would have to replace brakes and discs for some slight wobble in braking. These guys came up with a solution to rotor the discs slightly and saved me a ton of money, and they're still doing fine with no replacement needed 3-4 years later. Get your vehicle serviced here!