Mastermind Toys

So I just RAN into this store in a panic because I mixed up the date of a 7 year old birthday party and was really late. I can't remember the name of the girl who helped me because I was on the brink of tears, but she found my gifts and had them wrapped in less than 5 minutes...probably 3 minutes. Wow! This store is fantastic and I will always return to this location. I only wish I could remember the girl's name because she was amazing and saved me today!

I was at the store Today Nov.25, not 100% sure who the manager was but all the staff were Amazing and cheerful and welcoming. Even though I had a small issue was resolved immediately and definitely wanting to go back and shop here more other than going to the huge Toysrus right across the street. Anyways,Thanks Mastermind Toys Team

I visited the store today to buy the polar express holiday train“ after asking over the phone for a price match”Luckily I was able to find it there but price matching didn’t go smoothly especially with ( Marry) the manager, looked so annoyed to do it .I didn’t feel any welcoming or ease to ask for a price match! In the future I will avoid going shopping there if I am considering any price match, But definitely will do more shopping from mastermind.

they did not update their open hours online and when we went to the store the workers wouldn’t talk to us. we drove an hour. they were so rude.

WORST customer service ever. They have decent toys but today I made the mistake of returning a gift for which i had a gift receipt. Toy was not suitable for my kid and even though I tried for a while I could not disassemble it properly when I tried to return it. They would not take it because it wasn't disassembled even though it had every part and packaging intact. They were asking me how they are supposed to resell it. In today's day and age where returns should be seamless i shouldn't tell them how to resell something. I waited in the store for 45 minutes while a couple of nice ladies tried to help me but this guy named rish" acted as if I am trying to rob the store. Will not be returning here obviously. Toys r us or even amazon is a much better option than this store. Waste of time."

There wasn’t many toy selections for a certain age group, and the prices where not listed on the toys or on the shelves, overall not really the best place. Mid options

WE USED TO COME HERE LONG TIME AGO!! WE STOPPED ONLY BECAUSE OF THE PRICES, OTHERWISE, THEY HAVE GOOD TOYS. PLEASE REDUCE PRICES

Visited the store for the first time and was not dissapointed at all ! Had great stuff for kids Which are affordable and amazed by why I havent been here before. Very friendly staff, helpful and great customer service. Gift wrapping is a life saver ! Keep up the good job guys , will return for sure.