Salmon Arm GM

The Car Wash is Tops and Service AmazingBought their long term wash card as I have an EV and gas stations charge too much. These guys are so reasonable and work with you to get what you want at a very fair price. Salmon Arm GM is not just for buying cars, they have a myriad of other services too…even for EV’s.

We just purchased our 3rd vehicle from Ian Gray's Salmon Arm GM and we couldn't be happier! Not only is the SUV amazing! But for us, working with this particular dealership has been the best experience! Right from the get-go we were treated with kindness by their amazing sales staff (Darren Hickson is our guy!). Not only were we shocked when he listened to everything we were looking for, but it was like being there with a friend, not a pushy sales rep. So when it came time to buy our daughter's first vehicle last year, we trusted them 100%. We told Darren our safety concerns and everything we were looking for, keeping in mind this was a first vehicle for them so we just wanted something simple, and he delivered! We've now just purchased our 3rd vehicle and we can't even begin to fully express how kind the entire team at Ian Gray's has been! They truly make us feel like family EVERY time we go in, whether it's routine maintenance on a current vehicle, or shopping for a new one, they always make our experience relaxed and fun! Kaitie in the finance department is literally pure sunshine! She takes the time to answer all of our questions about warranties and upgrades, never pushes us into a package if we don't want them, but always helps us decide if something is right for us. While Darren might be our go-to sales guy, Rod always takes the time to come say hi to us when we come in! All if the staff in the service department are equally wonderful to deal with! When my Dad finally decided he was in need of a new truck, he was hesitant to come with us to Ian Gray's only because he's always been loyal to a different brand (not wanting to throw anyone under the bus here, lol) but we said just go to Ian Gray's, meet the staff, see what they have, you just never know. And it was the staff that 100% sold him because even though he was a 1st time customer, he was treated with handshakes, smiles and a feeling of family right away! Once again, Darren took the time to listen to his needs and by the end of afternoon Dad went from 'window shopping' to purchasing his new truck, and he loves it! This dealership is more than just somewhere to buy a vehicle, it really IS that place where they treat you like family and they always do their best to make sure you're happy with everything! Words really can't describe how lucky we feel to have found them. We look forward to being forever-clients!

Ian, Rod, Garick and Karen were so incredibly knowledgeable when we stopped by the dealership last weekend! We were greeted by Garick, who not only welcomed us with a big smile and hearty handshake, he also went the extra mile to greet our dogs, who came along for the ride, and he even invited the dogs into the dealership, where our precious fur babies were welcomed and spoiled by the ENTIRE staff!! We were treated by everyone as if we were life long friends. The kindness shown to us was very genuine and sincere! There was ZERO stress, obligation or aggressive sales pitches made! My husband described this as, the absolute BEST automotive shopping experience of my life"

Road tripping to the coast heard a sound on the front end. Went to see if the service bay was open. Was not open Saturday. Went to ask the guys in the quick lube for directions to a possible garage open on the weekend. They looked over the vehicle right away and fixed the issue. Loose lugnuts apparently. Great friendly guys best experience ever.

Charge $450 to diagnose my truck $150 to plug a hole then $150 to splice a wire less than a week later check come on again took it back diagnose again free of charge spliced another wire free gave truck back to me said still not fixed need to diagnose again ($450) to find the problem.So why did I have to pay $800 to have my truck NOT fixedWhen asked why the reply was that's the way it is

Grateful for Ian and his awesome team. We found them to be honest, kind and reliable. Having unexplainable car issues while 7 months pregnant isn’t the best situation to be stuck in but they took care of us.I would definitely recommend their service and when the time comes we will be shopping here for a new vehicle.Thank you!

Happiest gal here.. Rod and everyone at GM salmon arm made dreams come true for me. I can’t say enough about service, treatment, and follow up. These guys are absolutely amazing and I can’t stop smiling with my new vehicle.I was so comfortable talking to everyone there, all questions answered.. this was easy breezy. Thank you guys so much.I am so so happy :)

I bought my truck new from these guys and had my front done with 3M. I tried contacting them about the sub par job on my 3M and nothing was done about it. Paid $1000 to have it done and this is the craftsmanship their company puts out. They would not resolve the problem

We were traveling though Salmon Arm on our way from Calgary to Vancouver when our Tesla got a hole in one of the tires and was losing pressure fast. We called up GM just minutes before closing and they welcomed us into the shop, staying 45 min overtime to repair our tire and get us safely back on the road. Spencer was so gracious and welcoming and made us feel like we were not inconveniencing them in the least and Mike did a great job on the repair. They offered us drinks and restrooms and good conversation while we waited. We are so grateful for the fast and friendly service!

I have had my wife's vehicle in to service and my Silverado recently and the service from everyone was first class all the way. I used Quick Lube and was pleased with the process. In the main shop Chandler's team welcomed me and far exceeded my expectations. Plus the Technician Jon went above and beyond, Thank-you Jon.