The Boot Shop Pen Centre

I have had nothing but success shopping at this store!! I travel quite a distance to this store as the customer service is amazing. The warm welcome and the professionalism is unparalleled……they treat me as if I was part of their family!! My hat is off to the boot shop for enduring the difficult and every changing guidelines but still providing the customer care and genuine concern for each and every customer.

The staff here are great, they know what they are doing and can help you find what you need like no other.The problem is management. And it isn't small.They seem fine, but they are entitled, and do not treat their employees with respect. I was finding shoes on my own; an employee asked if I needed help, but I told them I was just fine and so they returned to their own duties.Then a manager came over and would not stop harassing me about what I was looking for. I do not need you pushing sales down my throat; I know what I need, the employees know that I know what I need. Heavens knows they probably berate their employees for not doing the same thing, but them being this overbearing is too much.It does not speak well of the work atmosphere. It also doesn't help that while I needed no help, there were other customers of ethnic origins that the managers COMPLETELY ignored.Addendum to the reply;It seems strange that you would accuse me of having personal connections for having to have an issue with shopping here.If workers are leaving often enough for it to coincide with me writing this review, then perhaps my impressions of the work environment were more correct than I had originally thought.

This store first time stepped in,gave me the worst experience...trying to look around for shoes one of the employees, one with long long hair came snd asked me to leave, because of no mask on..I explained politely I was excempt and was very surprised until that moment visiting almost all of them nobody even looking at me,never mind asking about masking, recognizing the exceptions. This one was joined by another oldie employee there

This store is very unreasonable to deal with. My daughter received two pairs of baby shoes for her first birthday from her grandmother who had purchased them a week prior. Both pairs were two small so I went in to exchange them a couple days after her birthday (just wanted to exchange for the right size, not a refund). When I went into the store they barely had any shoes available in her size, told me they can’t order sizes in and then also told me they were a final sale and they would not exchange them.I like to think this was a one off but my sister also bought shoes from here a few years ago that she got solely because they advertised for being waterproof boots. She wore them once and her feet got soaked so she tried to take them back and was told they would not do anything for her.Wouldn’t waste you’re money or time dealing with this store.

My father and I visited this store a few weeks ago and were interested in a pair of running shoes. We were taken care of by a very sweet employee who offered prompt service and took her time helping us. As they did not have the size we were looking for, she said to call the store and check for the size in the upcoming weeks. On Saturday, June 15th my father called to see if these shoes were in stock in the size we needed. The man on the phone was very impolite and was not interested in helping whatsoever. When my Dad asked for a size check his answer was, 3:30 pm on a Saturday is our busiest time of the day. Come into the store tomorrow around 11". As I have previous experience working in a shoe store

Friendly helpful staff big selection of men's and women's shoes, boots etc. This tried and trusted Niagara establishment.

I have had shoes from here since my mother could walk us to town in 50’s and buy shoes at the boot shop. Near 70 years later never seem to need go any where else when needing a good pair of shoes. Always have what I’m looking for.

In my experience, the lady helping us was very patient and made sure we got what we wanted and did not ignore us at all she was very kind. I will definitely be going back to buy more shoes. There was a variety of unique shoes, which can be difficult to find. It does seem expensive, but the shoes are of great quality, and they have good sales.

My trans daughter recently came home sad, frustrated and empty-handed after a day of searching for shoes in a women's size 12W. Store hours were almost over when we arrived at The Boot Shop in the Pen Centre. The compassion, patience, product knowledge and team work of the three staffers on shift that night combined to turn what had been a demoralizing day for my daughter - who already has enough to contend with - into a fantastic experience of being heard, accepted and accommodated. She left with a gorgeous pair of shoes. The times, they are a changing. Thank goodness The Boot Shop is still there, keeping pace.