GoodLife Fitness Hamilton Stone Church and Upper Ottawa

Mike was a fantastic employee. Answering all the questions with a smile. Going above and beyond constantly trying improve the lives of others and quality of the gym. Definitely made my first experience trying out the gym worth while. Highly recommend this individual for a possible raise or promotion!!!!!

I had a great experience with GoodLife Stonechurch. The ASM Madison was extremely knowledgeable and genuine. She took the time to understand my wants and needs to ensure I had the best package for my lifestyle. Although I was not interested in signing up for a personal trainer, she offered a free 1 hour session to get me started on my fitness journey. Rachel was the trainer I met with. She was super motivating, and patient as we figured out what work outs would work best for my body and areas I wanted to work on. Although I did not sign up for more sessions, Rachel scheduled a check in appointment to follow my progress. I did not feel pressured to sign up for training at all. The entire team made me feel welcome and that they genuinely cared about the success of their clients. Thank you Madison and Rachel for your support and motivation!

I have been working out at goodlife fitness for over 9 years at several locations but the upper Ottawa location is the worst, it's always parked, people just use the equipments for a very long period of time without considering that there are limited equip for the vast majority the employees and managers are not doing anything about this, they should have signs to remind people to consider others who may want to use the equipments, I noticed some people on an equipment for over 45 minutes even professional body builders do not spend that long on an equip, in all, upper James is the best, very respectful people, considerate, and do not spend a very long time working out on a single equip. It's hard for me to recommend anyone to this location, the employees are responsible and respectful but the managers need to set a standard. I have been to busier locations like bramelea city centre, McLaughlin n main street in brampton people do not spend forever on the machines. It's so sad this location is closer to me but I have to drive all the way to the upper James location. It wasn't like this when it newly opened. The managers at this location should try and set a standard for members in the usage and to be considerate to others. They just keep singing on new members without considering the amount of equipments and it's capacity. Goodlife is a good brand n have proven it's efficiency but this location is the worst ever

Pretty busy location, but it stays open during stat holidays. It is quite clean and well organized. I like the layout there. Also has women’s section, small but has almost everything you need. Besides that they have 2-3 lane pool, sauna, jacuzzi (which I hope was hotter than that) and plunge pool. Pool area doesn’t get very busy which is good otherwise it would be way too small.

By far the worst Goodlife in the Hamilton area. The Staff are rude and not trained properly. They are too busy chatting with each than helping out members. No manager was on duty to take my complaint in person at 6pm on a Thursday at a 24 hour gym??I am a regular user of the tanning beds. There is a 30 minute window to book a spot. I called ahead to book my spot and the gentleman I spoke with booked me in for 6 so that it would be available for me when I finished a class at 6:15. The girl at the desk gave my spot away and was incredibly rude to me. What is the point of booking a 30 minute tanning spot? I will not be back to this gym, it should be a safe space for people to work out and not be treated so poorly. This was not the first time the front desk staff has given me attitude or messed up my tanning appointment.

Pros: Great Gym/layoutCons: Facilities are dirty and aren’t cleaned during peak weekend/evening times. Hand soap, shampoo and conditioner are more likely to be empty than full.If the facilities were cleaned often and in good shape, this would easily be a 5 star review. Recently have been using the GoodLife in Ancaster, 10/10 recommend.

I was extremely disappointed today with visiting this club. The staff at the front are completely rude and disrespectful and have 0 regard for members. They do not know basic customer service approach to even say hello to members. Most specifically Vina. Her attitude and approach in speaking with me was rude and uncalled for. It felt as if she hates what she does and she is forced to be at front. No smile, no hello, completely ignoring people as they walk in. This behaviour as such is completely unacceptable especially if you work front desk.Moreover, I asked for an extra towel, as I have towel service on my account that I pay for. And she said that she will not be giving me one? And did not explain the reason behind it. Overall horrible interaction with someone who’s supposedly to be caring for customers and is trained to speak with customers.I expressed my concern and asked for a manager, Joey came up to me and said there’s no manager is in today, and instead of deescalating situation, speaks even more rudely, after I told her that she needs to care and explain and greet customers because that’s basics of her jobI pay $60 a month and expect at least a hello when I walk in. People come to the gym to destress and meditate, it should be a welcoming respectful environment for everyone. But it’s rather toxic.Throughout my workout I saw that she keeps using her cell phone. And talking with the staff about me while they all stood there and looked at me. I don’t know when it was okay to bully members? At a place where I thought I’m safe and not judged for raising concerns….truly disgusting.I am fed up with how GoodLife fitness staff treat members at this location. And moving forward will not be visiting this location and you shouldn’t either if you don’t want to ruin your mood and be treated like garbage.

This is a great Gym in my eyes. The staff also look after the best interests of its patrons unlike many Gyms in Ontario. Equipment selection is outstanding and the amenities are such a blessing! I appreciate Claudio as well, he’s a real guy when helping out. Go to him if you need anything he’s usually at the front desk.

Was just informed by a staff member that they have discontinued their child care. I was thinking about getting a membership here again but unfortunately I don't think I will be able to now.This location is supposed to be Co-ed and for Women" and yet they have taken away something that really supported women who have children (obviously

I enjoyed my time at this gym, but there are a few reasons I'm giving 3 stars. For starters, it's a gym in Hamilton. It's packed on weekday evenings. The fact that so many reviews complain about this should be irrelevant. What do you expect? Lol. I knew this was going to be the case when signing up. What I didn't expect was people hogging machines for an hour at a time. I choose to do free weight exercises most of the time anyways, but when the 2-4 machines a week I actually like to use are being hogged for the duration of my time at the gym, I get fed up. The amount of times I watched a female take the smith machine for her entire workout, in the Women's Only section (where there is only one of these machines!) was very frustrating! You can do variations of those workouts on a bench, or anywhere else in the gym without stealing a highly-used machine for over an hour. Staff really should be monitoring this, and advising clients to mind the space when the gym is busy. As for the facility, everything is in good shape and the place smells clean and IS clean. Hats off to the cleaning staff. The staff that I interacted with on a regular basis were always kind, made me laugh, and were enjoyable to be around. Matt was the associate who gave my tour when I signed up, and I saw him most days of the week when I was there. He was very polite and informative, and always made my friends feel welcomed when I brought guests with me. He should be commended for having such a great attitude. I also signed up for Personal Training when I started here, because I was freshly new to the gym. I did 7 workout sessions as part of my sign-up package, with a fairly new trainer to the gym, Olga. A refugee from Ukraine, Olga is an excellent addition to this GoodLife. I loved my sessions with her. She was funny, knowledgeable, and held me accountable. We were both upset when I couldn't afford to continue training with her long-term. But I would highly recommend her to anyone looking to sign up with a PT at this facility. She set me up to succeed in my fitness journey. I stayed with this gym for 2 months before deciding to leave (due to busyness, how far away it is from home for me, and the PRICE is astronomical). I have moved to a gym closer to home which is cheaper and much quieter, but there are things I miss about GoodLife. Also, anyone complaining about being charged another month after cancellation, clearly didn't read their membership agreement when they signed up. Lol. I would still absolutely recommend this gym to a friend, and all of the friends who joined me here for a workout enjoyed themselves as well. Just be cautious of the price, and expect it to be busy!