ET KTV

The breakdown of the receipt was very sketchy. We asked the person in-charge about it but it seemed like he didn't want to explain and he wasn't sure when he answered us. We tried calculating it by ourselves but it really didn't add up to the total price. The staff also had different answers when we asked them about the rates.

Was my first time going here and had a really great experience there because of the great service! I went on Wednesday Jan 4 at 6pm and the employee at the front who spoke English and Cantonese helped us set everything up and explained different ways of using the tablets. He was really friendly and made the experience great :)

My friends and I had an awesome experience at this KTV! Happy hour is from 2 pm to 8 pm, and you can stay all 6 hours and only pay $20 per head (including tax, but no tip). And it includes one drink! The room has its own washroom as well.One star was taken off because we had to call to ask how to use the machine, and also to clarify if the drink was included. The washroom needs either paper towels or a hand dryer. The room also smelled like cigarette smoke, so better ventilation would make this my go-to karaoke with friends all the time. Right now however, while this place is still recommended, I will continue to try other KTVs.

It was my first time to go here for karaoke. They offer happy hour KTV from 2:00-8:00pm for a fee of $18 + tax & tips per head including one complimentary drink. I think it’s quite affordable. The service was ok but their speakers, microphones and tv quality were not too good. They quality was poor. However, their song list and singers selection were ok though. Just don’t have any high expectation!

The atmosphere and sound system are great. Is a place to spend a night with a few buddies who enjoy singing.

Very poor customer service experience. No one explained how to use the controls in the room. They have a very small catalog of music. We had to remind them several times for our food orders. Constantly had the wrong food coming into our room. They over charged us by a couple hundred dollars for food and drink items we didn’t order. We spent over an hour calculating our own bill. One of the worst karaoke experiences ever.

2022.11 mic is low power at arrival. No explanation for first time customer. Happy hour is including 1 drink, tips and tax added. Sound quality is so so . Drink is really simple. Many sound are Cantonese but indicate as mandarin. Room has individual bathroom

I like the karaoke machine here. Has plenty of songs. Note that is it in the basement floor. There wasn’t AC in our room so it got stuffy but they gave us a fan which helped a little.Great vibes. I think it was 320 or 350 for a medium room that fit about 8 ppl. No time limit. Had open reservations on a Friday night. Lots of parking at commerce gate as well.If you don’t spend all of the dollars on food, they hold the credit for next visit which I found nice.

So sad to leave this review. They have a lot of potential but there were too many issues. I really want to find a good karaoke place but unfortunately this wasn’t it.Pros:- so much potential in this place. Lots of space, great sound system- they gave us a discount bc of the issues but honestly it still wouldn’t make us come back. Ever.Cons:- the door was locked when we went and no one was there even though we had a reservation.- we tried calling and they insisted on using WeChat instead- it smelled bad. This is such a weird thing to say but there was garbage all over the entrance and it smelled like stale takeout inside- two rooms we went to had broken systems. They finally moved us upstairs when we asked. Everytime we moved we had to re-queue the songs- to top it all off, the price on the receipt wasn’t what was outlined over the phone and I know this bc I double-checked explicitly what the price should be. The breakdown on the receipt was very sketchy and did not add up. Upon asking, the guy in charge made a big fuss over it in expressing his exasperation and finally gave us the price promised over the phone, but it wasn’t a good feeling. We weren’t trying to be rude or Karens, we just wanted the price that we were told…

Bad customer service.Made a reservation a week in advance for birthday celebration. Staff claim there were no reservation made for us upon arrival. The staffs did not apologize and not even try to arrange a room for us.Got evicted :( Not recommended.