DaveWall.ca

Dave does everything possible to satisfy customer

These guys are very unprofessional and don't know the meaning of customer service. I inquired about a truck via Facebook message on Sunday and I had put an offer out there. ( it wasn't a ridiculous low ball offer). In my message I explained that I had lost my truck due to the flooding in Abbotsford and was looking to replace mine. They read the message almost right away and never got back to me so I let it be thinking maybe they were going over the offer. Tuesday morning rolls around and still nothing so I message them again and this time I get a reply. They said they were sorry I've been through so much and that they are offering discounts for people in my situation. ( still no real answer on the offer) It looked like things were heading in the right direction as they had asked if they could put together a pre approval. I asked what the best price they could give me would be and I got no reply until late in the afternoon when they told me the truck has been sold. I was very serious about purchasing this truck and obviously upset because I had inquired about it days earlier and they did not answer my message or offer. I noticed this truck was listed under multiple adds with different prices, some saying Applewood Kia and some saying Davewall. I'm starting to think this was a lure add because they were quick to mention that they have two other tacoma's at almost the exact same price. Don't waste your time with these guys, go to a reputable dealer and be treated as a CUSTOMER should!