3 Bay Sales & Service

Excellent service and staff. Quick too. Took me in on short notice.

Jesse is an absolute star. Well, really, everyone at the garage. I’ve brought the car in expecting to spend $150 on a repair and Jesse found a way to fix the issue and was only going to charge $5. That’s including labour! There’s a level of honesty and integrity at this garage that is hard to match.

Yeah right. They trick you with low prices but the effort is even lower. Maybe they have a good mechanic or two but my car must have been worked on by a goose crossing Erb street judging by the lack of expertise. Alignment way out, tires not balanced, DRIVE AWAY

When I first dropped off my car for wheel alignment (February 28th 2018), they didn't tell me they were going to drive my car for 20KM to another garage and back. They didn't do the wheel alignment because the tie rods were seized. I went ahead and got them changed and as a result the car was barely driveable.I dropped off the car March 7th 2018 and WARNED them that the car is barely driveable and to be careful. I get a call at around 2PM that afternoon saying they crashed my car.NOT ONLY did they crash my car but there was a STRONG smell of coffee and cutlery on the floor. There were COFFEE STAINS in my car. They also took the liberty of taking my car WITHOUT my knowledge, to an auto body shop to get a quote for the repairs. They also tried to cover up the KMs they put on the car by resetting the trip meter on my car.On the accident report, they used my insurance details instead of theirs and the police officer had to correct this information on the report.The car was fixed at a body shop of my choice but the hassle they put me through was quite unbearable. They refused to give me the details of the insurance adjuster and even the claim number. I had to call their insurance to find out all the details.

I really would like to give 6 or 7 stars! The best experience with a repair shop ever. I've used their service 5 times so far and never disappointed. Fast, professional and courteous.

I was a first time customer at 3-Bay. I went in to get my brake light changed. I did not have an appointment. They took my car in right away and changed the bulb on the spot. They had it done in less than 10 minutes, and did it at no charge. I was amazed and very apppreciative. A business that still does the small things for their customers is hard to come by these days. I will be coming here with my car for now on. Thanks 3-Bay!

Amazing service, knowledge from the staff. I’ll never go anywhere else. So happy

I have used this garage twice since moving to Waterloo 11 months ago and had quality and prompt service for my Mazda3 both times. No issues and will come back when needed.

BEST place in kw and only place I trust to take my car they have always gone above and beyond for us!!! Only place I trust :)Ps. There staff is the BEST also