CIBC

Had no problem until my last 2 times I was here. First time whole system was gown for I quote 10 minutes" I left came back an hour later still down and no reason the manager just shook his shoulders. Second time I arrived to deposit something with a teller. Two windows open and neither of the tellers could seem to help the customers so the manager had to step in both times. 45 minutes later still only person in line and not a single employee seemed to care about anyone's time. Closest bank to my house but I will drive across the city to avoid this place."

Not a single person to help you here Ben waiting for more than 20 minutes was told to wait but they don't have first come first serve policy even nobody has an appointment still they helped customers who came after me.

Was very unimpressed with the customer service at this branch, and frankly disappointed. My fiance and I booked an appointment to speak about merging our accounts, Katy Li (our financial advisor) was not only late to the appointment, but also very rude. I do not recommend this branch for any of your financial needs, definitely worth driving farther to a different branch.

They didn't open On time. I was there from 9.20am. As there timings are for 9:30am.And im waiting outside its 9:35am still didn't opened.

The phone customer service representatives are not as helpful as the people in the branch, that's why we need to go in person. I am glad that someone in this branch was able to assist me and my mom to replace her credit card. Shilpa from this branch went above and beyond helped us. I truly understand the standard procedure when it comes to security measures and verification over the phone but if a client is a senior citizen and when communication barrier will be involved, customer service should allow a family member to help. Use soft skills and smart judgment should be in place.

Same like says other customers. I went there book a meeting with someone receptionist book appointment for upcoming Saturday but didn’t told me about time I thought they will send me via email update for schedule and also who with am meeting. But nothing i was on work whlole week then Saturday i went there for appointment the guy who sit there ask me my name for check appointment. I spoke to him with my name he said you have no appointment i said what! How can it possible then he said wait for bit will check. Once he done with other customer he ask me for my cell phone number then gave him. He said you have booking for 3:pm i said ok thanks but you told me before you have no appointment. He said we have only 3 appointment but your name doesn’t exist. If i leave in hurry then I could missed my appointment. During meeting he didn’t help like proper customer service. Even he don’t know how to set online business accounts setup. Also i ask him online setup he said it is different app cibc business. He said I don’t have information about it

They can't be bothered to answer their phone. I called 3 times over two days to try to book an appointment to open accounts for my children nobody would answer the phone. I left a voicemail no call back. I finally got super fustrated and called RBC and they helped me right then and there. Don't waste your time calling they won't answer and they won't call you back.

cooperative and very humble staff

The service is a little weak, there were 2 employees trying to help a customer, but didn't take care of the people wait in line,One could have easily help the waiting customers.

DONOT go for international money transfer in this branch. Nobody knows how to do it properly and they will not tell you everything. I asked them to send a specific amount of money. They told me the fee they charge for that. I paid everything. After few days, the money received on the other end was less than expected. I went back to this branch to ask about the deduction. They said that they forgot me to tell that there would be another deduction on the other end. I cant even send the rest of the money because its too small amount to send. I got screwed up this way.GO SOMEWHERE ELSE!