Social Security Administration

My first time ever to this office. Staff were good except for #21. She was rude, she was smirking as to make fun and even laugh at me. I am not sure if it was because she wanted to leave her job and It was at the end of the day. My brother had to ask for her supervisor she left and came back without, she was aware he had to get off the phone , , I was in tears this girl has no heart. And I hope to God she gets what she deserves. What goes around comes around and karma is real. I hope this comment goes to the appropriate people. Her supervisor was good and understood me. . I hope never to get her

Recording says “your call is very important to us. . .please call back later. . . Goodbye.”

Horrible horrible horrible. I never got my social security card in the mail and after months of waiting and months of phone calls I was denied an appointment because it was not an emergency. I got a confirmation letter in the mail stating that I should have my new card in 2 weeks and to contact the office if I didn’t receive it. When I called for the 6th time the office said they needed to see my ID to submit another request for the card. They asked me to mail in my driver’s license which I need in order to drive my car. They wouldn’t accept a photo copy either. The man who answered the phone (don’t have his name unfortunately) just said “the SSA is not telling you to drive without a license but we have to see it and we can’t make an appointment” Well, then what ARE you telling me to do then?!? I finally called another office who kindly offered me an appointment and who was sympathetic to my problem. I would give them less than one star if I could. Never go here. Go to the Inkster office instead. Horrible customer service and lazy people who don’t want to do their job.

Do not under any circumstance visit this office for any social security needs.They lost my marriage license and paperwork with highly sensitive information. Every phone call with them is useless as they blame each other for their mistakes. It’s been since December 2021 with no solution.One person in particular, “Mr. Pringle”, is by far the worst person I have ever talked to.

Terrible service. Dropped off my documents for a name change due to marriage on December 1st 2021. It is now July 2022 with nothing returned to me. After numerous phone calls every few weeks to address the issue, it got no where. They lost my paperwork and original marriage license. Accused me of not even dropping off my paperwork instead of admitting they lost it. Last person I spoke to was Mr. Pringle" super rude and insulting. Don't waste your time here. Go to a different location."

Today, Monday, Oct 3 2022, I visited the Social Security Office. The Window Agent/employee was rude and wasn't helpful all. I hope that Social Security management take constructive decision to place employees who are customer service oriented and helpful to people/visitors. Many Thanks

Rudest security ever , has no manor and respect when speaking to others .they should be more qualify to work in such gov buildings . No respect for the time of other people short of employee

Lol, their disability determination services are a joke. I have conflicting diagnosis' between two doctors (a psychiatrist of 20 years and a NP with like 5 years experience). Been through 25 jobs, got denied. I was tired of playing phone tag with them.

Phoning in, I get employees more interested in deflecting blame and transferring my call than acutally helping with my disability claim. Going to the physical office, you will be crowded in a dirty lobby without chairs in order to wait to enter the small elevator, in order to wait on the second floor, again without chairs. Front of the building and lobby have no Covid measures in place (e.g., sanitizer, masks, signs, space enough for people, someone to answer questions/monitor people in line.) The front door to this disability office doesn't even have handicapped mechanical doors; a lawsuit waiting to happen. I would give zero stars if possible, as this organization has been the key opponent in my cancer battle.

Horrible people and representatives don’t actually like what they do for a living so they work depressed and just take it out on the people who actually need help. They have been closed for months and now they’re open it still feels like they’re closed .