Waterton Lakes Lodge Resort

Unfortunately my friends and I didn't even get the opportunity to stay with this hotel given the horrible service that we experienced just as we booked our reservation - nor will we be looking to ever book with them again for two reasons:1. Inflexible and Unsympathetic Response to Unforeseen Circumstances:We booked a reservation at Waterton Lakes Lodge Resort through Expedia for the May long weekend, but unfortunately Alberta has been experiencing horrible forest fires whereby it's been advised to stay inside given air quality being deemed as a huge concern for health risks. Given the unforeseen circumstances, I was hoping this hotel would consider my courteous email and request for cancellation especially with 62 hours notice in advance. I am a Customer Service Manager myself and understand the importance of abiding by company policy and cancellation policies, but I also understand the importance of using good judgement and being flexible with policies in the spirit of goodwill & customer service when issues arise that don't necessarily fit neatly under policy regulation.2. Blame-Shifting and Lack of Accountability:Before realizing I had to contact Expedia directly to go through the process of cancellation, I had actually called the hotel directly to see if a refund was possible or even a credit to stay with them in the future - the response was we are handcuffed by Expedia so we can't make any decisions about the refund and you need to contact Expedia directly as it is up to them". Even though I found that bizarre

Rooms were a little dated. Did love the deep tub and bathroom upgrades. Liked the no cleaning unless asked. The staff were friendly and very accommodating.Right close to downtown Waterton, Parks visitors center and play place.

Had to wait an hour and a half past check in time for room. Tried to eat at on site restaurant, but after waiting for two hours after we were seated and food order was placed, we still had not been served our food. Left hungry, angry, and very disappointed. Room was clean, but very dated. Will not book again.

We enjoyed a mini-vacation on May 17 & 18, and we very satisfied with every aspect of our stay. The room was freshley painted, floors still damp from washing, and the kitchen was fully stocked. Beds and linen were clean and comfortable. I didn;t even miss my own pillow! Staff were all friendly and efficient.What more does one need??

The room is average and some things outdated. But the most important part of lodging are 100*. The beds were very comfortable, the shower was amazing, the fridge is large, and it's located right in the middle of the city.

Our first time to Waterton.We were here for almost week. Our room was nice with the exception of it had only one small window that opened. The king bed would slip off the frame after house keeping made it and needed to be fixed. It was on the second floor. Anyonevwith mobility issues would have challenges.The restaurant had good food but no options for small meals other then the kids menu. (I have medical reason that requires this). The waitresses during the week were really nice and accommodating letting me order off the kids menu. When I got their supervisor on our last day she refused to let me order the regular kids breakfast and instead told me my only option was to order sides. It came with so much food, double what i could actually eat. So a big thank you to the very kind waitresses who very accommodating without judgement. The menu needs a smaller portion section not just a kids menu.

This was our first trip to Waterton and we loved it! Our room was absolutely perfect for bringing our pooch as we had a screen door that opened out into a green area. Two andorak chairs were outside the room so we could all sit outside and enjoy the scenery. Our room was super clean and the beds were comfortable. Staff were friendly and accommodating. Would definitely go back there again!

Update July 2023: we got a free upgrade to a kitchenette because if their mix-up. The room is partially renovated with granite countertops. There is a new 3/4 size fridge, full-sized oven, dishes, cooking pans etc. and private entrance to the room along with the usual items. I'm very happy with the check- in staff for making this right.

We arrived on a Friday. Our bathroom garbage was full from the last guests, our bathroom tub full of hair. We needed to request toilet paper in less than 12 hours apon arival, and had no soap to do dishes.After the cancelation period ended for our reservation we were informed we couldn't access the pool or hot tub.

The booking listed amenities that were shut down for renovation and at check-in we discovered what we paid for wasn't what we had booked.The room was a standard size and was very comfortable and clean.Parking was close to the room but there was only one handicapped stall for a building with about twelve rooms.The room didn't have a phone to use, couldn't easily page the front desk.No restaurant to use, which is one of the reasons we booked there.The lodge is centrally located in the town and you can walk pretty well anywhere in a few minutes.The staff were great and grounds were well maintained.Overall, if the amenities are working/available it's a good choice for a getaway.