Toys'R'Us

I really like ToysRus and going shopping there in person, but I would never ever order anything online ever again.ToysRus needs to put some significant money into their online ordering infrastructure. First the order I placed after I placed it could not be filled. And then I ordered again on December 13 and it is January 5 and it still isn't delivered yet. If you need to get a package or a Christmas gift on time to someone I would order it somewhere else.

Great store, very helpful staff, good assortment of products

Great store for all toys needs, lady at the customer service super ultra niiice wooow !! Thank you

The absolute worst place to shop. Not only is it a very expensive place but they do not care about customer loyalty at all. I was screamed at when I was complaining about the horrible service. I was treated rudely. I have spent a lot of money there but never AGAIN after the experience that I went through to exchange one simple toy. The employees tell you different information about the same problem (don't seem to have been trained properly or simply don't care) They will never receive business from me again and I will be telling ALL of my family and friends. HORRIBLE!! I absolutely do not recommend to anyone. Infact I recommend you browse baby stores on your GPS app on your phone and go somewhere else.

Honestly, I would just boycott Toys R Us. They used to have competitive prices on newer product. But then the pandemic hit and the MSRP on items slightly went up by 10-20%. But Toys R Us got very greedy and decided to raise their prices by 50%. This is unforgivable. Especially when their prices at 85% is STILL MORE than Gamestop's prices at 100%.

While they have great choices for decently equipped kids bikes, there’s a lack of service and experience with the “technicians” in the store. So expect to go elsewhere for minor adjustments on your brand new bikes.A 5 minute disc brake adjustment was “estimated” to take 1-2 hours because the guy just didn’t feel like doing it.I called in advance on two separate days this week to confirm that I can come get the bike fixed on the spot this morning. Of course, my three kids and I arrive with the bike only to be told it can’t be done because they’re too busy because it’s Saturday! Couldn’t they have been said yesterday? Why waste everyone’s time and energy and cause so much frustration? Because the weekday employees offer better service than the weekend ones? What a shame.Big waste of time and major lack of service after I was promised a job would be done.

Definitely the best Toys R Us! I've been going here for 30 years and the staff and collection have always been amazing.