Beachcomber Hot Tubs Factory Outlet (Greater Vancouver)

I purchased my Beachcomber hot tub about 10 years ago, one of the best purchases I ever made! Love it, it made my life better. I haven’t had any real issues all these years but recently I started having problems due to in part the age of the unit. I contacted the Beachcomber factory outlet in Surrey for help with my tub and got amazing service and support especially their technician Luke who has been a godsend. I highly recommend Beachcomber hot tubs to anyone looking for a new hot tub.

One sentence: they take good care of you. You have a complete piece of mind.Service is excellent. Donavan is knowledgeable, friendly and gentle. Nice guyInstallation was professional and highly organized. Hot tub has absolutely zero problem for two years. High craftsmanship.

10 out of 10! They were very happy with our hot tub. I see here that a few people are complaining about the wait; we had to wait about 9 months for our hot tub. But we totally understand the delay due to supply chain issues around the world. Donovan and Craig were very professional, knowledgeable, and helpful from the beginning of the process, right to the end when Ryan came to our home and did our Wetstart Orientation. Our hot tub is so powerful and looks so good.

We are pretty disappointed with the manufacturer of Beachcomber products. We ordered our hot tub in September 2020, and were told in January that we should have the tub in our yard by June 2021. We understand supply-chain challenges, and we understand the delay, as it is now October 2021 and we are still waiting with excitement for our hot tub.We also understand that Beachcomber has maintained a policy of prioritizing service to its corporate customers, such as Costco, at the expense of the reputations of its local dealers.Our dealer in Langley (Darren) has been nothing short of amazing. He has kept us informed of the constant shifts in scheduling, and has done his best to keep us in the loop, while remaining positive. We have learned that the individual dealers are being verbally abused by customers who have also been waiting for their products, through no fault of the dealer, but as a direct result of the high demand for the product. Darren has done his best to maintain good customer relations, has remained loyal to the product, and is excited for us to receive our Beachcomber product.We are looking forward to getting our hot tub, and Darren has educated us as to the quality of this product. It’s just too bad that at this point, Beachcomber has chosen not to support their dealers as well as they could.Remember, folks - be kind to your local dealer. He can only work with what he has, and he's likely doing his best with an extremely trying situation.

This is our first experience owning a hot tub. We did NOT buy from Beachcomber but second-hand from a friend. Even though we didn't buy new, the service we received from the rep, Craig was if we bought one of their $30,000 tubs! he was so helpful with the education of our first tub. Thanks, Craig. Next time we will get the Grand of all Grand tubs. FIVE STARS

Excellent service! Craig and Donovan were great from the minute we walked into the store. They helped us find the right tub and followed through until delivery day! Thanks very much for the stellar service and amazing tub.

Although our hot tub arrived later than expected (delays at the factory and not really a dealer issue), we were so pleased with the excellent service of the gentleman who did our setup. Donovan Cox was exceptionally polite, kind, knowledgeable and went beyond the call of duty to set up while I was working from home (with a toddler) in the background. I couldn’t always get there when he needed me to switch things on or off but he was so patient and and understanding. I had overfilled the tub and he simply sorted it out himself without hesitation. The information he gave was clear and simple. He friendly demeanour was an excellent representation of the company.As for the tub - we’ve used it twice so far and it has been absolutely amazing. Thanks Beachcomber.

My wife and I decided to get a hot tub for our house but we absolutely wanted the best. After months of researching, we found that the Beachcomber 750 is what we wanted. It was the best decision we made.This hot tub offers everything, from the incredible massaging jets to a fantastic sound system. Its perfect!The product is top notch and the service we received from Matt was outstanding. It's true when they say, You get what you pay for".I would recommend Beachcomber hot tubs to anyone who is looking for the best hot tubs in the industry!On a scale from 1 to 10

We have been thinking about adding a hot tub to our outdoor living area for a few months and carefully did our research. After narrowing down to local manufacturers Beachcomber was hands above all the best choice. Well crafted, excellent warranty and local support and service would have been game changers alone but our salesperson Donavan Cox was extraordinary! His attention to detail, high level of customer service and top notch communication set him apart for us. What an asset to the Beachcomber family! He has made us customers for life! If you are in the market for a hot tub look no further. You won’t be disappointed.

We have enjoyed our Beachcomber hot tub for a number of years. Naturally, over time, some things need repair or replacement. Beachcomber has consistently and effectively shown support and advice whenever needed. Their staff is friendly and helpful. Many thanks to Wendy who took care of my order and to all of those who assist her.