Michael Kors

I purchased a watch and it was too big- aka needed to be sized. Brought it into the store and within minutes of leaving it fell apart. I brought it back the next day to get it done properly and it hasn't fallen off however I am only realizing now that they did not take out the right links in order to resize the watch. Allow me to explain. a watch has sizing links and deco links. the sizing links are usually smaller and placed towards the latch of the watch. These are the removable pieces. The bigger links they removed only on one side of the band caused my watch too be off balance and constantly turning backwards. Looking forward to getting it fixed and educating the staff a little on their own timepieces.

It was a pleasant experience shopping in this store as its associates are so friendly and helpful.

Terrible service from the young girl with long hair this morning. Jan 23. Refused to purchase because of her attitude. Too bad because Rideau is closer to me than tanger but I'll make the drive for better service .

Terrible customer service. As a person of colour I felt like I was not welcomed. Getting snubbed by a salesperson and to followed and looked at suspiciously by a store employees was laughable, I literally make more money than those idiots combined together. Thanks for the awesome service.

I recently visited the Michael Kors store in Ottawa to purchase a gift and was impressed by the exceptional service I received from the sales associate. She greeted me warmly and immediately offered to assist me, taking the time to understand my needs and preferences. With her expert knowledge of the brand's different collections, she guided me through the various options and recommended a satchel that perfectly met my needs. To my surprise, she even went the extra mile to suggest a matching card holder to go with the bag. Throughout the interaction, the associate was friendly, attentive, and interested in helping me find the right gift. Overall, it was a wonderful experience and I truly appreciated the outstanding level of service I received.

I was really impressed with the service. The individual that helped us with my wife's boots was very helpful and professional. Great deals too!

It’s a real pleasure going to the Michael Kors store because we know that we will see Paige. She greets us with kindness, compassion,and warmth. She always remembers my wife’s last purchase and tries to find ways of complimenting it with future purchases. Being a regular and loyal customer of Michael Kors for the last 7 years getting this type of service is so very much appreciated. Look forward to seeing you again soon Paige!

I was gazing at their beautiful window display Saturday morning while I waited for the mall to open. I've purchased there before and always felt welcome. However as I gazed at the window the employee, who I hadn't even noticed, walked up to the door and double checked to make sure it was locked and then glared at me. Why i have to ask? What was it about me gazing at your beautiful merchandise? Was it because I was wearing winter boots and an oversized winter jacket? Was it because i had no make up on this time? All I know is I won't be buying that beautiful sparkling bomber jacket in the window.

The staff is really ridiculous. Even the sale girl does not know the real deals on the specific items. She just laughed all the time and sing songs. After 3p minutes, I approached the billing counter, at that time another girl came and told us that there is no deal on choosen items.