Mind Matters Clinic

Years ago, my family was referred to Dr Cathy Moser to diagnose behavioural issues we were experiencing. I was diagnosed with ADHD, as suspected, as well as being misdiagnosed with a disorder that I do not have. Additionally, my other family member that was a patient at the same time was not diagnosed because Dr Moser said they're too intelligent to have ADHD."Dr Moser insulted myself and other members of my family to our faces. She ignored all the signs of serious behavioural and developmental issues in her patient

I was under the impression that I was going to receive a quality service, because of the excessive amount of money Mind Matters charges, as well as the amount time they ask for. However, what I received was far from that. I've never been more insulted with the lack of integrity shown by a ‘professional’. The old documents I had provided the psychologist, were lost by him, and to add insult to injury he insinuated that this was an error on my part. Not to mention the resources, provided by the psychologist were irrelevant to my situation. I don’t recommend wasting time or money at this facility.

Very very disappointed in Mind Matters Clinic. In October 2020 I had phoned and set up an appointment with Dr. Cathy Moser. I spoke with a receptionist and outlined clearly what I needed from a psychologist. I had three pages that outlined clearly what I needed from a psychologist, had the pages scanned at my family doctor's office, and they were sent to mind matters clinic. I am told that there is a 6 month wait until I can have an appointment with Dr. Cathy Moser.I was told after a 5 minute zoom meeting today, March 2021, that nobody at Mind Matters clinic and the psychologists are not able to help me with what I need and instead refer me to two different psychologists who might be able to help me, one of who I found is not taking new patients at the moment.6 months is a very long wait just for them to tell they can't do what I need when I outline what I need very clearly and even have a list scanned and sent to them. Because of this situation my education has slowed and I had even taken time off of work just for them to tell me they can't do anything. They had the decency to not charge me for an appointment at least.I will never be in contact with this clinic again. This situation was avoidable.

I took part in therapy groups here as a kid over 10 years ago, along with individual counselling and I can definitely say it helped me, Dr. Moser and the rest of the staff were wonderfully helpful and left a lasting impact on me!

Dr. Cornock provided a series of about 5 sessions to produce an educational assessment and report. I would NOT recommend this service to anyone for the following reasons:The office was very disorganized with poor communication regarding both appointment times and the total cost of the report. There were quite a few unpleasant surprises along the way. My suggestion would be to get a written cost estimate and an emailed list of appointment times if you choose to go ahead.The final report was inaccurate in its assessment. I would be unable to use the report going forward.My efforts to communicate with the office following the assessment to express dissatisfaction and suggest improvements were stonewalled.Good luck with your search for good support.

Scamly expensive and nothing came out of my appointments except regret, as well beware the insurance company even said they could not cover the cost as it was a suspiciously over-excessive emount.

Very expensive. You wait months for an apt. There is no wiggle room whatsoever. Rescheduling isn't possible. It's go or cancel. The service is adequate. Not sure if it helped my children. They seem pleased.

I went a few years ago to see Cathy Moser. I was 17 and completely mortified by the experience, I am now 22 and here to say something about it. I went in for suspected ADHD after previously (3 years) being diagnosed with anxiety and depression. Previous diagnoses were well medicated and I felt amazing! except my focus sucked and at the time and I was in school for psych nursing. She told me my anxiety was the reason for these feelings and I probably shouldn’t be in school for psychiatric nursing. After repetitively mentioning my anxiety hasn’t affected me In a few years she refused to take that as an answer and told me my poor focus etc was all the anxiety and sent me away.. here I am 5 years later with the attention span of a 2 year old still struggling.. thanks Cathy, maybe YOU shouldn’t have become a psychologist

They claimed to teach you the art of pickup, and subtly join and leave conversations, however it turned out to be a clinic and we were treated like infants. They instead taught us Stranger Danger" and "Personal Space". I feel like I've been cheated for my money. Very upset."

Cathy dealt with our two youngest children and some of their aggressive tendencies. Their office & staff was nothing short of amazing to deal with. Thank you everyone.