Bridgewater Bank

I've worked with Bridgewater Bank well over 10 years as a vendor. I've found the team easy to work with. They are professional and they deal with details in a timely manner, and are very organized. They appreciate the work being done, and are very personable to talk to when things need to be discussed. It's great to know there is a real person on the other.

I've been working with Bridgewater Bank for many years, and have always found them to be knowledgeable, experienced and a pleasure to deal with. In my experience they have excellent financial products and are more flexible, accommodating and responsive to customers than larger financial institutions. I highly recommend contacting them about their products and services.

Their underwriters for mortgages are VERY inexperienced and unknowledgeable, especially in the self employed area of income and paperwork. Bridgewater made our mortage experience very unpleasant and I would not use this B lender again. They put the B in bottom of the barrel for banks.

I've been working together with Bridgewater now for almost two years and it has been a fantastic experience throughout. The people I have dealt with have been great they are very organized, professional and most importantly fun. I would recommend them to anyone.

Worst customer service/experience I’ve ever had. Missed one payment date: was told they were taking double payment plus arrears with no other option otherwise. “Splitting the payments up are definitely not an option based on what happened previously” you must pay X amount on this date and that’s that. Some “Loan Officer” coming after you like were the ones robbing them. Absolutely no interest to work with/help you, the so called manager was supposed to contact me, have yet to hear from them. Currently in process of moving my mortgage to another bank and no matter the cost it’ll be worth every pennie so I don’t have to deal with this bank ever again.

I do work with a lot of lenders, but so far I have been very impressed with Bridgewater. My assigned underwriter Travis went above and beyond to get my client approved, and I will for sure forward more business to Bridgewater. Thanks Team

I find it very reprehensible that Bridgewater Bank is delaying our mortgage renewal notice by 6 to 8 weeks in order to wait for the Bank of Canada to hike up interest rates on September 7th. Prior years they would send out the renewal dated the end of July for a NOVEMBER 1ST renewal. Now we'll be lucky if we get 6 weeks notice in an utterly disgusting display to gouge as much out of us as possible. I called yesterday and they confirmed it will be another few weeks due to volatile markets" (i.e. as soon as rates are hiked they'll send out the notices). Just utterly vile

Not good. The poorest of customer service. They don't return calls. You have to qualify" to change a payment date

Recently, Bridgewater was the lender with the most affordable and only possible solution for my clients. We worked hard as a team for the client for a win! Without Bridgewater as an option, the already in deep water client could have been facing bankruptcy or consumer proposal... Now everyone is sleeping better at night. Huge props to the underwriter for her expertise! I look forward to working with you again.

Very inflexible on making changes to mortgage agreements such as payment frequency if you are late once by a day.They send a Mortgage Recovery Officer" after you for payments late by 1 day.Their "Officers" act like a collection agency that buys your old high school cellphone bill from 10 years ago to put a microwave dinner on their TV tray for dinner every night.Their "Officers" will phone your place of work and speak to your coworkers about you. Yes! Over one late payment within one day of being returned! The "Officer" will also raise their voice if they find they are not intimidating you in the slightest.If you ask that your work number be removed from your account and no longer called their "Officer" will refuse and yell at you.If you tell their "Officer" the date they can withdraw the late payment they will openly act like they don't believe you after being a customer in good standing for 5 years.Know your rights as a consumer in Canada and do not let institutions bully you into thinking that you are less of a person who does not deserve even the most basic amounts of respect. There are specific consumer rights in Canada that this company violates and refuses to uphold. Absolutely embarrassing and unacceptable.I have found another financial institution and am in the process of leaving Bridgewater. I'm so lucky I know my rights and that I have other options available to me.I was extremely scared for my assets with this company while doing business with them.YOU are the customer and YOU make these companies a LARGE amount of money so educate yourself on how important you are to them and don't tolerate less than what you are afforded by the LAW."