BOSS Menswear Store

Completely underwhelming experience.I had a called earlier to set aside an item so that to quickly grab and go. I was there for almost 15 minutes waiting in store today.The first salesman was too focused on ensuring some young patrons exiting the store than addressing me or other customers entering the store, perhaps shoplifting / security is more prioritized among sales staff than a warm welcome and decorum.I walked to the till’s queue to await for other customers to complete this transaction, and it was an odd situation where this other, older saleslady kept walking circles around me and staring at me - and not once asked if I needed help. She was not at all busy, nor helping other customers, but made me feel very uncomfortable.As I finally came up to the till, another salesman (slim-build Caucasian) tried to push his customers in front of me, although I had been already waiting in Iine for almost 15 minutes. He knew I was waiting in line as he was going back and forth from the till and his customers to set aside their purchases. As my item was getting wrapped, this other salesman said aloud to ring his customers before me. I was shocked and confused, and told him I’ve been already waiting in line and asked why would his customers be serviced first if I was already at the till. He didn’t say anything and the salesman who was helping me had to dismiss his request.As a business owner, I would encourage Hugo Boss store or regional sales leadership to emphasize basic customer care training for your current staff. My experience today does not reflect at all the brand reputation of a leading luxury fashion company and I would encourage other patrons to be weary of this location and their staff.

I'm surprised by some of the one star reviews, I had amazing customer service experience by Tushal, I walked in not knowing anything about suits and expected to be there for about an hour while I pick out a suit for a wedding event but Tushal was able to give me professional advice and got me my exact correct size and fitting even though I didn't know my sizing. Great service

I was so disappointed today after I spoke with the store manager. I understand my blazer is eaten by moth after his explanation. But I was not treated with respect. The manager is super rude, lack of empathy. I will never go into the store again. I would rather pay more to get better customer service. I cannot understand how can him become a manager. He is not a BOSS.

Madeila does not know customer service. She only cares about transaction and following the procedure. All she does is talk back when you have a feedback. I do not recommened visiting this store if you’re expecting a decent customer service.

Stressed on finding a suit for a wedding or special occasion? I HIGHLY recommend looking for Cyrus here. My girlfriend and I went to many stores in Richmond to look for a suit and everyone had a supply chain shortage" and we weren't able to find anything that pleased us.Although

This was my home store until today. I go here atleast once a month, know all the staff and typically like the customer service. However the store manager is rude, inconsiderate, and unapprecative. Long story short, I bought a $2000 suit last saturday and the shirt top button had a loose string same thing with the suit. I went to exchange the jacket and shirt but he refused to take it back. I bought it for a b day party two weeks from now. I wore it once in the store to try and once at home to show my family. He claims I ironed the suit and damaged it which is untrue and he is saying there is a stain on the inner part of the wrist area of the shirt. He refused to take it back. Sad because I love the staff there and I used to be a loyal customer. If he had done me that one favor he would of kept a happy and regular customer for a long time. Short sighted.

Went in the shop looking to actually buy a suit. Walked around the entire store while trying to find the suit i want... no a single acknowledgement or greeting from anyone in the store... i might not be wearing fake LV or Versace, but customer service... greetings or seeing what I'm looking for, isnt that the basic... staff just seems to look ignore us even though we were directly beside them.... 0/10!

Idk the store managers name, but he wears glasses. Very rude individual, zero social skills and horrible customer service to the point where I start to wonder how he got to management position. Lacks courtesy, socially inept with zero SMV. He totally is not a BOSS" at all."

My husband and I are very much so Richmond Centre mall rats but this was the first time to visit Boss. We were greeted by Alicia who helped us find the right mens suit. Paul(?) provided a fitting (meticulous and accompanied by explanation) and arranged alterations on the suit so we can simply pick it up from the store when it’s been returned from the tailor. We went in during somewhat busy times and at one point all three fitting rooms were occupied with shoppers but Alicia was super efficient and timely with helping my husband try the different pieces and sizes.Side note: We happened to unknowingly stay and continue shopping way after the store closing hours but all of the staff were all so professional and pleasant that we didn’t even realize until after we wrapped up. Thanks for the patience.All in all, this shopping experience at the RC Boss store was the most pleasant and satisfying one I had in a while. Very impressed :)!

Great customer service - most stalk I've seen in a Boss store