adidas Sport Performance Store - Brentwood

My family had a fantastic experience at this Adidas store!The place is clean, has wonderful selections of shoes and clothing, and exceptional customer service. We met Justin and I believe it was Emily (I'm sorry if I got it wrong) who was always energetic and optimistic when their customers needed them. Justin helped us with our shoe shopping experience and Emily assisted us with our purchase.Overall, my family would highly recommend this place and we would like to thank you for the wonderful experience.

The staff were all very helpful and friendly. While waiting for product size check from the stockroom, staff provided updates while I kept browsing the store. When the cash register had bit of a wait with a customer doing an exchange, another staff jumped on the second register to keep the line going.

Loved the store, super clean and nice looking, helpful staff, had all the sizes in the shoes I wanted. Very friendly girl helped me choose the right size. Nice experience, gonna be coming back!

I'm pleasantly surprised! Had an amazing shopping experience, both on a service and a personal level. I was suuuuuper anxious coming into the shop because I've never had a pair of running shoes and I'm generally a very shy person. One member from the store leadership team - Harman - she was so attentive, kind, and patient. She taught me how a good shoe should fit, and encouraged me to take my time because she understood how much of an investment it is. Because of her soft skills, I opened up and ended up picking up more than just running shoes: I figured while I was beating my anxiety, I might as well get some socks and shorts too. (Might as well so I didn't have to go elsewhere!). At no point did I ever feel pressured to buy, or spend: Harman really encouraged me to take my time so I would be happy with my purchase. She was honest and pointed out similar items on sale so I could save some money, and would even advise against some of the items I was looking at because it wouldn't be suitable for my exercise goals. Big thank-you again to her!Wonderful experience from trying on the shoes, to the fitting room, to the check-out. Totally recommended, and I'll be back later this year for colder weather apparel. Looking forward to my next visit!

Got here at 7:15pm and store was closed. Online says closes at 9pm. Does no one at the store update this??

Sales Andy give us personal service and very nice experience, Adidas company should promote him to manager.

I have been shopping here for a couple of years now and I always have a great customer experience. Sales associate Harman is always friendly and helpful. She always reminds me about the current sales and makes sure I maximize any discounts or offerings. Great place to shop and excellent customer service from Harman. I will definitely be back!

Don’t even wanted to give them 1 star the worst customer service and lack of knowledge…..

I got here at 8:00pm and the store was closed. On the website it says that the store is closing at 9pm! Embarrassing for store like Adidas!

Worst customer experience ever in my life without listening over customer issues. Andersan Lam who is store manager does not recognize the customer values. Do not recommend to buy any items from here. They will not going to exchange or refund at any situations.