Blueline Taxi

I called this taxi service for a client at my place of work.I spoke to two miserable people who kept sighing almost every other word.As someone who works in customer service and has done so for over 15 years, I was honestly appalled. I can understand why the review ratings are low for this taxi service. It's called a customer service voice

Quicker than the previous company I called. However, dispatch sent the driver to the wrong location after clearly being told Rossland and Stevenson. Then when I called the driver to tell him he was going the wrong way, I was told there is no dollar store where you are. I told him I'm standing right under the sign that says there's a dollar store here. When he showed up, rather then apologize he began to blame me for not calling him sooner. When I explained that I called as soon as I knew he was going the wrong way he blamed dispatch and continued to argue with me.... We are the people who pay their bills, best to be polite and continue to get our patronage. Your company is lucky I gave you more than 1 star. Customer service is about the customer.

would give no stars if i could. taxi took 45 minutes and still didnt showup so we ended up cancelling because we were going to be late to plans if we kept waiting. called them twice but they werent helpful at all.

Last night, I called for a cab to pick me up from work.I had to give the address for the pickup point around 3 times.Then I was told it's a 10 minute wait.20 minutes later, a cab (not mine) arrives.After waiting on hold another 10 minutes, I decided to cancel the ride. I was on hold 2 minutes. It took 3 attempts to explain that I wanted my cab cancelled.I ended up grabbing a cab that just delivered passengers. The first questions were Where you going? How you paying?" I mentioned debit. The driver made a face

I called a cab to pick up a student from school. I watched the track my taxi link and the driver had not left their location. They called to say they were outside the school. The secretary was standing outside with student and no cab was anywhere to be seen outside the school.I called the driver, Naseer, through the link, as it provides a direct line to them, and asked him where he went, confirming he went to the correct location. He started yelling at me that no one is outside and he's leaving because he got another customer. This, all the calls trying to figure out where this cab was, was all within 4 minutes of me getting the initial call that the cab had arrived. Immediately calling the driver and calling the school to confirm they were outside. After the driver yelled at me on the phone, I called the company to inform them that the track my taxi showed his cab was not there and the secretary and student were standing outside, under the front cover, waiting for him.We had to order another cab. I gave that driver a 40% tip because he arrived on time, parked in the front school pull up parking and waited the 30 seconds for the student to leave the front entry cover and brought him home safely without yelling at anyone. I hope he tells that other driver his poor customer service made him miss out on free money.Y'all need lessons on customer service and professional speaking skills. Yelling at people because they said they're outside and your cab isn't there? Despicable.

This cab company is nice in the way that once you've called, you'll receive a text saying they're on their way, what car type and driver to look for. Then they will send you one more once it's within seconds of arriving telling you it has arrived. Very reliable.

I came off the train with my two kids and service dog. This cabbie literally turned me away with documents for the dog. I had to then go to a NEXT cab driver that then also made me feel like i had no common sense.

No longer able to book accesable taxi ahead of time. I had a Dr. Appointment I needed to get to by their accessible taxi. I was told I could not book it until I needed it and that even then, there was no guarantee a taxi would be available. I called them when I was ready to leave, and they reported that there was no taxi. I had to cancel my Dr. Appointment. How am I supposed to get to my appointments as a senior?

I've called them many times; specifically for last-minute drives to work, and they've rarely let me down. I think the comraderie with the drivers over time has helped; many are very friendly, and we don't even have to bother with 'small talk, anymore. Most know right away where I'm going without even having to ask. Most cars are clean and presentable."

If negative stars were possible, that’s what I’d give Blue Line. We landed at the local Oshawa airport at Executive Air. We had luggage, our small dog and were tired. I called for a taxi and the dispatcher said “no we don’t do the airport, you need to walk to…”. I said that I’m not from Oshawa and that it was dark and we had luggage. She again said: no airport and hung up.Next thing is my phone alerts me that a driver is 4 minutes away heading to Highland Avenue, for me. I call him directly and said that we were actually at the airport. He said “this isn’t for you” and hung up.The reception at Exec Air said that they used Blue Line all the time and that pick up and drop offs were never a problem, he said that it appears that the receptionist was the issue.Screw it, we took an Uber which was clean, friendly and flawless. Do not waste your time or spend your money with Blue Line: useless