Rossland Garden Po

Professional service for business and consumer clients.

I had to pry my Amazon Prime Canada Post Flex Delivery package from them. My package was transferred to the back room without being recorded in the system and sat there for several days with a note on it that instructed for it to NOT be input in the system. Because of that, it showed as perpetually in transit from Ajax to Whitby in the tracking app, and I never got a notification it is already at their location and I can pick it up. I went there to try to get my package, because it could not possibly be for so many days in transit. They denied they have it, but in the end they produced it with the above note on it. I have the note. The mandatory procedure is to record all packages before transferring them in the back room, but they decided against it in my case. If a package sits unrecorded, anybody having access to the back room can snatch it without moral consequences. It is like it never arrived at their location, theoretically lost" somewhere so misappropriating it is easy. It is a very troubling aspect which makes me never trust Canada Post with a flex delivery pickup again. Beware of safeguarding your purchased goods. Use other carriers instead."