East London Animal Hospital

The people here are amazing. I had to bring one of my dogs here for an emergency - turns out he needed a surgery they weren’t able to do that day; so they referred me to several vets that would he able to do an emergency surgery (but also let me know they could do one in two days, but told me I may want to get it done sooner).Even though they gave my dog a check up, they didn’t charge me and gave me great advice. That touched my heart during these stressful times. These vets really care about animals and the community, not money hungry like some vets I’ve encountered in London. Such amazing people, I would recommend them. They were very kind and gentle with my dog :)

I cannot speak more highly of this clinic! More interested in the actual well-being of my dogs rather than how much money they can make of their clients. Very compassionate!!

We did not have a good experience. We had to bring our dog in and spent a lot of money for X-rays , etc . with never the mention of blood work . If they did blood work right away they would have had their answer as my actual vet did . The floor was very dirty , you could see dried blood on the floor. My dog was very stressed being there . Unfortunately they were the only place open . I do not recommend.

We took my sons cat there for an emergency. It had vomited a piece of string and then continued vomiting. Wouldn't eat or drink. They did blood work and x rays which they said would only show anything if he swallowed metal. Gave us the all clear with the two tests they did. Sent us home with a med to stop vomiting and a second one to stimulate appetite. My son just followed the instructions on the packages and couldn't figure out why the cat was sedated all the time. Then he realized that the meds were mislabeled. The one to stimulate appetite was supposed to be given every 3 days but it was actually in the package for the one to stop the nausea which was to be given daily. He called the vet and told them and they denied the error but the error is obvious. He didn't change the labels. A few days later the cat is worse because it was sedated for 3 days and not drinking. Took it to my vet and as soon as we mentioned the string they looked under its tongue and found another one that went down into his digestive tract. Had to take it in for emergency surgery to remove. Waste of the $800 I spent at this vet. Save your money!

Today we witnessed a dog getting hit by a car and breaking its back leg . The bone was sticking out and the dog’s cry was the most painful we ever heard . The dog was suffering and needed immediate medical treatment with pain killers and the broken leg.We called this place on Saturday eve and were told they cannot help because the dog is not their client .I asked her to consider this situation and help the dog in pain but they choose to stick to their policy of ‘Not our regular customer , not our problem’I read the other reviews about how caring and compassionate the staff at this clinic is but at the moment when it was really need to save a life they FAILED.I feel sorry to know about your customer policy is so important over helping a dog in pain with a broken and bleeding leg. It is a very cruel policy for being an animal care hospital.Good job.

. GREAT VET. Fair reasonable fees. Very intelligent to analyze the problems and find results. l send all my clients to this Doctor. Excellent friendly staff. A 5 star for sure Jan Luistermans

Brought my dog Cooper in there earlier today. I was a little stressed out from losing my wallet earlier that day but these guys were extremely accommodating and helpful and even tho i figured out a different way to pay thru my phone they were still going to give my dog everything it needed and let me come back to pay if the phone thing didn't work which was really awesome. Everyone here is REALLY nice and very good at their jobs. I highly recommend these guys.

DO NOT GO HERE!I made an appointment weeks ago to vaccinate my 9 puppies and was given a quote for the service. When I got there I wanted to confirm prices before the service and was told they cannot give me the service with the quote they provided.I was then told there were no options to service the puppies with that quote. Not only did the vet immediately walk away once I started to cry at the shock of this, all staff and himself, and left me in a room to cry with my dogs. I asked what was possible with what I had budgeted and offered to come back to pay the rest and I was told that they will not help me. I was then left alone where I gathered my puppies and struggled to leave. Truly unprofessional and heartless. These pups were being rehomed this weekend with the new owners expecting them to be vaccinated. Not to mention vets are still incredibly booked out for appt which is why I made the appt weeks ago. So sad that these poor puppies now are not vaccinated and now I’m struggling to find somewhere to do them. Truly heartless and not compassionate. They should not be allowed to service animals as they don’t care for their well-being and now left my animals health at risk. Disgusting, they just let me sit there and cry in a room alone and told me to “calm down”. They know I have 9 puppies and 2 of my dogs that I’ve been caring for since the puppies were born and I am now left in a compromising situation.

My son and his wife took their cat who was in a lot of pain to this vet. The vet checked and found that the cat had a blockage in his ureter. The cat was in terrific pain. The vet said that they couldn't really do much as they were closing in 30 mins. He suggested they take the cat to an animal hospital which might cost $2,000-$3,000, or have him (the cat) put down at a cost of about $500. My son came out to the car to call me to ask for my advice. The time was 20 mins before the Vet's office closed. While he was on the phone with me; they locked the doors 20 minutes early to avoid dealing with a last minute and very urgent patient. I am absolutely disgusted. Why be a vet if it's not your actual calling to help an animal in distress?