Turnabout Luxe

Items are ok. Staff (owner older woman and young man) have a stick up …..!! Sad to see grown adults wanting to seem important. Insecurities makes people behave so little.

I pop into the place every now and I always find a little gem to take home.They’ve got a great selection of nice brand and everything is arranged neatly and looks super inviting.It’s the consignment store that hit the spot for me.

The older Asian lady here with the heavy eyeliner about 5'2 and a bit on the heavier side is very condescending. It is quite evident that she does not value her customers as she lacks professionalism. I asked her for the price of a jacket as I was trying it on, and she said, isn't the price on the tag?". After that

I needed an emergency dress for an event in two days because the dress I ordered was caught up in shipping disasters. Dawna was amazing! She brought me basically every dress in the store to try on until I found the right one, as well as the perfect shoes and faux-fur collar. I will definitely be back in future.

Hi I hate to write this but must tell you the truth, turnabout used to be great til Irene the manager took over, she is such a witch and toxic, I am a regular and she treated me horrible all the time, she doesn’t have a clue how to manage or treat her staff or customers especially regulars, she is worse than lily was, turnabout will certainly sink with her in charge, I am disappointed in the staff they have retained and now hired, prices are way too high for what you get too, don’t shop there , spend your hard earned money elsewhere and Irene should be replaced to save the company!…. Signed a loyal past customer, not with Irene there!

If you love higher quality and name brand clothing and shoes at discounted prices, this store is for you! Very clean and well laid out and friendly staff.But be prepared. Prices are still high.I wouldn't call it a thrift store.Thrifty if you have money to burn.

Recently I wanted to re-sell a bag with a well known shop around Vancouver so I tried to email Turnabout in November 2022 for a quote on a bag but never received a response to my email.. So then I submitted my bag for a quote on their website a few weeks ago with pictures and notes and everything, their email says they will reach out in 24-72 hours for a quote... well I still have not heard from them, it's been almost 2 weeks... I don't understand why they have contact information or a special Sell your bag now" spot on the website if they aren't reaching back out to people who have inquired with them. I had high hopes for this place but won't recommend this place in the future.."

Whenever I have a special occasion I will search at their stores to find something unique. Great merchandise! However, I wouldn’t trust the sales associates at the luxury store, bring a friend instead. They also can be super friendly until you say “I want to think about it” then it’s like you don’t exist. The other store on Granville has a wider range of brands but also some very nice designer brands and the sales associates are way nicer.

5 stars are not enough…The store has a lot of beautiful things and the staff is amazingly welcoming.Elena especially, was simply perfect.Because it was my first time in Turnabout, she explained me how the store works and where to find what, so I didn’t have to guess or walk around to look for what I needed.I love my coat and skirt. =)