Ann-Louise Jewellers

Very good customer service. Jewellers are very well suitable for any occasion as your wish, good collection with good selections.

If I could give 0 stars I would. I went in as I lost a diamond in my wedding band and I wanted an anniversary band. The person that “helped” me wasn’t listening when I said I wanted to get a different style band since they no longer sell this band. He wouldn’t let me try rings on and kept saying they wouldn’t be the same. I know, I wouldn’t find the same, and just wanted something for an anniversary band! He then suggested I shop the mall to see what else I could find. I only came back to drop my rings off to be sized and fixed because I purchased them from here and thought I had to. It was at this point another sales person suggested I get a quote for my band on the other side. Two days later, I got a call from the sales person who said he had good news and bad news.. good news my diamond can be replaced and the bad news is my new band would cost $XXX and he would give me time to think on it. Truth is, I would have moved forward with the new addition and he didn’t even give me the opportunity to say yes. I have never had somebody try so hard to not earn my business. Honestly, the experience was time wasting and just aweful. I really don’t recommend anyone to spend their money here.Edit to add - I did email the info email first and never got a response. Which is why I wanted to share this review.

I was looking for a very special and specific gift for a family member. My search for this gift resulted in my first visit to Ann Louise Jewelers and I want to say that I could not be happier with my experience.The customer service I experienced with Jillian was exemplary. Her knowledge and the amount of time she spent showing me many options, her respectful and personal one-on-one service and her incredible follow-up communications in response to my many questions and requests all made me feel like I was more than valued as a potential and eventual customer. Thank you so much Jillian!

Very disappointed with my experience here. Bought my fiance's wedding ring from here with the guarantee it could be upsized for him. Took it back in to a different location after showing my fiance and was pretty much laughed at for asking it to be upsized 3 sizes. I understand now it's not even physically possible, however it was a waste of time and energy. I don't appreciate being given such misleading information on such a large purchase then being disrespected. Do better.

Ann-Louise was my last stop to look for the perfect wedding band, we were shopping at other jewellers, till we came here, I found the one I wanted. I was approached right away from Allen the manager, he was patient and very helpful and knowledgeable. Excellent service. Black Friday weekend great prices and beautiful jewerly.

My fiance and I bought a beautiful engagement ring here a few months ago. We love the design, but the customer service was terrible! I rarely complain about service, but it has continued to be unacceptable. When we first arrived, I wanted to look at some other non-diamond rings but was told they were old-fashioned" and was steered toward the diamond rings. When I was interested in one

I'm sorry to say that although I have been a 30 year customer with Anne Louise Jewellers my last experience has not been a good one. In July 2012 I went in and purchased 2 white gold diamond rings from the Willowbrook Mall location. One band style and one cluster band. The quality on the cluster ring that I paid $2000 for is sub standard at best. From the beginning, the diamonds started falling out. I took it back at least 3 or 4 times over the years and paid to have it fixed, at least 10 diamonds have been replaced maybe more, I've lost track. The ring has sat in a box for most of the 6 years that ive owned it as I was scared to wear it. I paid to have the claws checked several times and that absolutely useless, diamonds have fallen out within 2 weeks each time and they don't guarantee their work. I stopped wearing it except on rare occasions after the first 6 months, made sure not to wear it while cooking, cleaning or basically any activity. I asked the sales rep if there things that caused diamonds to fall out and I was assured that I was not being unreasonable with it. It's simply a pour design with even worse workmanship that has cost me nothing but money in repair bills. It literally costs me $60-$200 every time I put it on. I've complained several times, each time I've taken back for repair and they do nothing. Yesterday, they phoned me again to advise the ring has been repaired and I'm saddled with yet another repair bill. I'm sitting here contemplating if I'll even go pick it up, what's the point when I'm going to put it in a box and never wear again. Can't even sell it as it wouldn't be right to saddle someone else with he problem.Very disappointed customer!

They're kind, helpful and do their best to assist you but so obviously desperate for sales to the point where I felt uncomfortable since they were pressuring me to buy items there. One of the employees said ...we would be heartbroken if you returned it..." which was a weird/unprofessional thing to say to a customer

We recently were visiting from Ontario and bought a necklace, earrings and ring from the Guildford store. The ring had to be resized and had to be delivered from another store within 3 days, as we were leaving BC.The manager, Mina and her staff and Richard in particular, went above and beyond , even hand delivering the ring to our hotel. We would recommend this jeweller to anyone and particularly want to commend Mina and Richard for their exceptional customer service. Thank you.

Bought both a silver chain and bracelet here. Good prices and friendly staff!