HSBC Bank
84 Reviews
- Thursday9:30 AM–5 PM
- Friday9:30 AM–5 PM
- Saturday10 AM–4 PM
- SundayClosed
- Monday9:30 AM–5 PM
- Tuesday9:30 AM–5 PM
- Wednesday9:30 AM–5 PM
About the Business
HSBC Personal Banking | HSBC Canada | Enjoy a range of products and services with HSBC personal and online banking. Loans, mortgages, savings, investments and credit cards.
Contacts
Website
Call Us
+18883104722
6168 No. 3 Rd, Richmond, BC V6Y 2B3
Hours
- Thursday9:30 AM–5 PM
- Friday9:30 AM–5 PM
- Saturday10 AM–4 PM
- SundayClosed
- Monday9:30 AM–5 PM
- Tuesday9:30 AM–5 PM
- Wednesday9:30 AM–5 PM
Features
- Wheelchair-accessible parking lot
- Wheelchair-accessible entrance
Recommended Reviews
Alyssa Xi
30.09.2023
HSBC Bank
I would give negative stars if I could. waited 40mins in line to see a teller. Took almost AN HOUR to have 3 drafts issued from my account. Are they making papers from scratch at the back?!??! It’s 2023 and how is simple banking transactions like this still so difficult at hsbc. I cannot understand.
Stephen Cheng
23.09.2023
HSBC Bank
Poor services. Long wait. Always tell you to use ATM or online banking after a long wait.
Drea S
05.09.2023
HSBC Bank
Went up to general inquiries and asked but the lady behind the desk didn't even let us explain. She kept assuming and explained to her finally that it was via the checking account and not the credit. She kept talking over us and saying credit...And we know about the issue, we just want to stop it. She wouldn't even let us explain why we couldn't. She just didn't listen overall.Made us feel inadequate and she was super rude yelling and fighting.I've never been in a place where an employee fights with the customer.
Munir Ch
24.08.2023
HSBC Bank
Always around 40 mins standing on the line to get service. Clerks do speak very poor English with a heavy accent. Unable to understand basic questions and provide quality service. They are robots reading from a script. No way trying to ask something outside the script, they will just keep repeating themselves. I don’t blame them but it is sad to see how management is dealing with Canadian customers. I am so glad that this bank is being sold to RBC.
Emts Choi
17.08.2023
HSBC Bank
Poor service ever, stood there for 20 minutes and no one cares. Front desk staff busy working on her own and ignore the long line up. With such an largest international bank,Please pay more attention to your customer service
Jess B
27.07.2023
HSBC Bank
I asked them to close one of my accounts and was assured that it will be closed in a day. Checked back after a few months and low and behold, the account was never closed and I had a negative balance due to interest! Such terrible communication and had to spend hours resolving the issue.
Mahtab Shareef
24.07.2023
HSBC Bank
Absolutely the worst service i have seen. Wendy deserves a Double 0, i was there to get a Draft she had asked for 6 different id from me to prove my ID. After those were provided she asked me where i work and how long i worked with their address, where do i live and how long i have lived there. Also she made me show my hsbc canada app also i made a wire payment from uk hsbc she made me show that too. As a former banker it was borderline harassment and felt I was at a jail instead of a bank due to interrogations.i have few other hsbc accounts around the world this was the worst branch hands down.
Vader L
23.07.2023
HSBC Bank
Same experience with other customers, the wait is long. But once i got to the front, i am met with the best customer experience. One of the managers even remembers my parents last name. They have time to show my parents what to do ( they messed up their bank PIN).
Edward Lau
23.07.2023
HSBC Bank
The line up is terrible. Personal, Premier and Jade in the same under serviced line. The lady behind me had a question about GICs and the security guard was the only person to help direct her (in correctly in my opinion). Also no WiFi during the line up.
Mark Silkstone
21.07.2023
HSBC Bank
Long waits if you don't show up first thing in the morning, traffic acts like you shouldn't be there
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Map
6168 No. 3 Rd, Richmond, BC V6Y 2B3
HSBC Bank