Lexus of Richmond Hill

I just picked up my 2023 LX600 here yesterday ,This is our 2nd cars we purchased from this dealer. Such great experience we had sales person is Jennifer Shao ,She is so kind and helpful .Also the Manager Arthur Lung is so nice ,and kind of. Very appreciate. And thank you so much for the manager team: Lin ,Anthony,Samuel, and Tara. I highly recommend this dealer.We will be back for our 3rd vehicle RX 450H. From Liang Ye. Thank you!

Love my new Lexus! Huge thanks to Leila Haghi for helping me to choose my car. She did great job on explaining different models and financing on each. She is also very patient and friendly. So I was able to call and ask any questions and concerns I had. I highly recommend to work with her when buying from Lexus of Richmond Hill.

From the Moment I contacted Lexus of Richmond Hill, Fariha Shah was the best consultant I have ever dealt within my pass experience of purchasing a vehicle. She listened and understood everything I was looking for. She explained everything very detailed. She was patient and pleasant to do business with. I would highly recommend her to everyone. She is the one to ask her. You will not be disappointed with her service and expertise. Thank you Fariha, my family and I love and we are enjoying our vehicle!!

I recently had the pleasure of working with Jennifer Shao at Lexus of Richmond Hill to purchase a Lexus RX350 for myself and my fiancé. From the moment I called into the dealership, I was connected with Jennifer, she provided exceptional customer service. She was patient, attentive, and listened carefully to everything we had to say and ask. She never rushed us and took the time to understand our needs and preferences.Jennifer's professionalism and knowledge of the Lexus brand were outstanding, and she went above and beyond to ensure that we were satisfied with our purchase. She kept us informed throughout the entire process, making it a smooth and enjoyable experience.In all honesty, I haven't had the best experiences with other car dealerships in the past, but Jennifer definitely proved to me that there are great salespeople out there. She and the team at Lexus of Richmond Hill were a pleasure to work with and made the car buying process a breeze.Overall, we are delighted with our new Lexus RX350, and we cannot thank Jennifer and the team at Lexus enough for their exceptional service. I highly recommend Jennifer Shao and Lexus of Richmond Hill to anyone in the market for a new car.

Amazing experience at Lexus Richmond with Imtiaz and Wilson. Very patient and they explained everything to me about my new car in detail. Highly recommend their services and expertise! Extremely happy with my car and my birthday present. Great service from Lexus Richmond Hill!

I want to give a big shoutout and heaps of thanks to Leila and Tara for helping me get my dream car. I tried other places, but they couldn't get me approved for financing for weeks. But these amazing ladies did it in less than a day! I'm beyond grateful for their quick and awesome help. You guys rock!

I'm so excited because I just got my brand new Lx600 from Lexus of Richmond Hill last night. Actually I've been waiting for this car for so long, and the sales, Jennifer Shao, is just so nice and kind on helping us getting this car. She really cares about customers from the bottom of the heart. I really appreciate for what she has done for me and my family. Now it's time for me to enjoy my new car. Cheers!

I have just purchased my very first Lexus from Leila . I have spent quite some at several local dealers looking at various cara including Lexus of Richmond Hill but was undecided at the time. I decided to buy a used vehicle instead due to the lack of inventory on new cars. I truly regretted the purchase as it was not for me at all since it felt very uncomfortable and bothered my back.After doing some deep thinking I reached out to Leila after dealing with her the first time. She left a memorable and lasting impression on me since my first interaction with Leila. She went out of the way to ensure that a deal was made to my satisfaction. Everyone from the receptionist to the detailer at Richmond Hill Lexus left an amazing and great impression as well but Leila kept me up to date up to the delivery date.I also thank Tara to deliver best quality financial services.Thank you for your exceptional service Joshua! You have truly impressed me with your customer service!

A big thank you to Joshua. He was amazing, friendly, attentive and had an answer for every one of our questions. We came into the dealership for a test drive and walked away having placed a deposit on the new RX 350h. Joshua did a great job showing us how the Lexus RX 350h can fit our growing family. The best part about this experience is that Joshua never made us feel pressured to make a decision but really took the time to answer all of our questions and explain the different package options to best suit our needs. A star employee to have on any sales team.The trade in and pick of our new vehicle was super easy and seamless. Wilson helped explain all the features and helped setup the Lexus app. He was very thorough and took the time to answer all of our questions and didn't rush through anything.Thank you Joshua and Wilson!

I had an amazing experience at Lexus Richmond Hill, and I want to give a special shoutout to Leila, our salesperson. She provided exceptional assistance throughout the process, displaying extensive knowledge and a genuine passion for Lexus vehicles. Leila's customer service skills were outstanding, making us feel comfortable and well-informed. She went above and beyond to ensure our satisfaction and negotiated a great deal. I highly recommend Lexus Richmond Hill, and Leila in particular, for an exceptional car-buying experience.