Rexall Drugstore

Great big sign on the building, lit up at night saying Open Late". Yeah

A large and spacious store with a variety of departments (cosmetics, dental, baby, postcards, snacks, dairy, frozen, etc). Usually, the store is not busy, therefore, only one cashier is available.The post office and pharmacy are in the store.

Think twice before you promote anyone to be in supervisor role. I will not be returning to this store because of your supervisor.

Shockingly incompetent pharmacy staff. No complaints about the rest of the store.

Booked an appointment online for my COVID booster and when I got there, they told me that there was an known error with their system and that I was not eligible. When asked why they didn't call or email me to tell me before taking time off work to be there, the employee told me that they can't call everyone.

They seem to struggle with their basic function of filling prescriptions and are quite excitable. I have used the Rexall at 240 Sparks for many years. It is an amazing pharmacy but is too far away for me now. I moved my prescriptions from 240 to March Rd. and after only 1 renewal cycle plagued by refill problems and bizarre, ranting lectures from the staff, I moved everything right back to 240 Sparks. Talk about culture shock.It's worth the 1 hr drive not to deal with this train wreck of a pharmacy.

Beware:Check your receipt. This store routinely marks prices as sale and then charges you full price at the register. I told this to the cashier after they overcharged me for an item and she made it clear they Do not follow the scanning code of practice.

Aweful. They do not care about their long term customers. There has been such a big turn over in staff the past few years it's scary. I had to get another pharmacy because I have lost my trust and there is 1 lady who is not a pharmacist that is so rude she does not realize it herself. I will give 1 credit to 1 pharmacist and that's Patrick, that's it Jackie is very rude.

Three pharmacists will ignore you for the st 10 minutes you stand there.They won't inform you that they don't have the meds in stock. Instead they will call your doctor to ask for for a different Px. And you'll have to phone them to find that out, because they never call when your Px is filled. Even when you specify that you require a phone call. Terrible service, especially when you have to drive 15 Km to get there.

I have been coming to this Rexall for the past year for my prescription. I am going out of the country and needed an early refill to last my trip. I called 2 weeks a head of time to make sure this would be possible. Person on the phone said no problem, they will fax my doctor for an early refill request that I can pick up 3 days before my trip.I call 3 days before my trip to make sure they received the fax. They said they hadn't. My doctor is now out of town, but his office is open & able to send out faxes. I was told I could maybe try a walk in clinic (not possible as I was working)My doctor's office got back to me and told me they did infact send the fax on August 18th as requested by the pharmacy. I had a missed called from Rexall, so I assumed they had received the fax, but when I called them back today the woman who answered the phone was incredibly rude. She told me no, they had not received anything from my doctor, she would not double check, and said my doctor had to send the fax again but there was nothing else they could do. It is now Saturday so the office is closed and the fax had already been sent TWICE. My medication is considered a controlled substance, so it is more complicated to get an early refill, but that is why I called ahead to sort things out. I am also not able to stop taking my medication without consulting my doctor, so just running out is not an option.This is also the SECOND TIME this has happened. My doctor has had to email me a copy of the fax sent to show the pharmacy because they are for some reason unable to receive the faxes themselves. I called my old Shoppers pharmacy in Toronto, explained the situation, and they said they could give me enough medication to last my trip. I will have to pick it up on my way to the airport. Not sure why Rexall could not do the same considering they had 2 weeks to figure it out.I am not one to leave bad reviews, but if you need a reliable place to fill your prescriptions this is not it.