Urbandale Construction: Riverside South Experience Centre

Building my house with Urbandale was the worst experience of my life. I agree with all other bad reviews. Urbandale is no longer the quality builder they used to be. They did not deliver anything they promised at their sales office. They forgot to deliver my two major upgrades and just offered to break the contract without taking into consideration the house price increase. So I was stuck with the house I did not want. On the moving day, they sent the wrong keys but to make things worse they were aware of the issues with the keys and just chose not to say anything about it. Luckily, my lawyer forced them to get the new keys. The quality of the house is equally bad. Among many issues, it turns out that Urbandale doesn't soundproof the walls so unfortunately I am quite aware of what's happening in my neighbour's house. They are so cheap that even cutting the stone floor tile at the entrance was too much work for them so they simply left some empty space. It's beyond laughable now that I have no energy left to stress about it anymore. I can see that many customers complained about poor cleaning job and preferred the job to be done better instead of the voucher Urbandale gives. However, they don't care about what customers are saying and continued with their business as usual.Buyers, run far and fast away from Urbandale and save your money and nerves.

We got a house from these guys in 2014 so I can tell from experience they provide cheap windows and doors and they will cut corners whenever possible. We had the windows failing withing the first year, got some replaced that failed in the next year as well. They did not even mount proper strips around the windows. The door was poor quality as well. We had issues with the heating in one of the bedrooms that took years to fix it. I would stay away from this company unless you want some nice brochures and a long string of issues after. Graciously 1 star.

Urbandale is such an amazing builder that takes their client through the entire design process and provide professional advise and alternatives taking cost, functionality and your family's lifestyle into consideration. We highly recommend them

Our 36 standard fridge cabinet can't insert standard 36" fridge. We reported this issue after moved in within one week. The problem is the cabinet size is designed smaller

RUINED MY EXPERIENCE AS A FIRST TIME HOME BUYERAt the beginning I decided to go with urbandale because of their modern home designs, high Tarion rating, and I was willing to pay the extra price to have a home that wouldn't need to be worked on after purchasing. The standard selection of products they have are fairly high quality when choosing finishes and the staff at their design center where very helpful and kind I will give urbandale that.Unfortunately the problems came with the end product. I'm a general contractor and have been in the traded for 8 years so I'd say I am knowledgeable about all aspects of construction. During my original walk through out all the problems I pointed out perhaps 5% where taken care of and not even to a high standard. They managed to actually spill paint on my floors throughout the house, scuff and scratch walls and use the wrong paint. So I was left moving into a house with high end finished but subpar workmanship at best. The person in charge of the walk through was also making up excuses on why certain things aren't done problem and why it doesn't need to be fixed even though if I brought my crew of guys in we would be able to fix everything without a problem.Dealing with the warranty department has been a whole other issue. Not only are they rude, unresponsive, hard to get a hold of, and honestly lazy with their repairs. They will laugh about the quality of workmanship in the house yet not do their job and fix it. Having anything done in the house is a hassle.Overall if you have an eye for detail I would not recommend purchasing an urbandale home.

I am dissatisfied with this company. Purchased my first home back in April 2019. I was supposed to move in June 1 2021 but am still waiting. They keep telling me they cannot give me any idea of closing dates. I’ve wrote two e mails asking for updates and no one has responded to me. No information about what is delayed or what has been completed has ever been disclosed to me. When I asked if I could have measurements to get a head start at ordering furniture and blinds they said no. Very poor customer service. I understand delays are out of their control but customer service isn’t and ignoring e mails is really unacceptable when people are giving you their life savings. There is no transparency and I feel like I am being kept in dark about what’s happening with my home.This is not how I imagined my first home buying experience.

Cheryl Barr was the sales representative who helped me with buying my first town home and then single home. She was extremely professional, helpful, considerate to my needs. I would recommend Urbandale and Cheryl Barr to anyone. I have recommended this business to my friends who also bought from UD and had the same experience. Definitely will buy from them again in future. *****

I never leave reviews but with the constant disappointment from Urbandale, I want to make sure other people avoid our mistake. Buying from Urbandale has been nothing short of frustrating. There have been issues with the quality and installation with everything in the home. Among other things, the largest window in our home has cracked 3 times in the last 6 months for no apparent reason. And it has been a hassle getting everything replaced or fixed. From before we signed, they told us we were on a waitlist and would be told as soon as lots were available. After months of no email, we spontaneously decided to visit the sales centre and found out that all of the lots were sold except for 2 AND I had to pay a PREMIUM because of the lot size. This is just a FRACTION of the issues that have come up with Urbandale. If you want peace of mind and a smooth home purchasing experience, AVOID URBANDALE AT ALL COSTS. Complete waste of time and money.

Urbandale does not live up to its reputation and so called high standards".A month after moving into our new home (after having our closing date pushed back 3 times)

Sales team was awesome when purchasing the home Alex was really easy to deal with. On closing they did not even clean one of my units and left a note on a piece of paper saying they would offer to clean at at later date?! This is how you close on a home? It has been almost a year now and the items from 30 day report are still pending. The construction team does not care about the homes they build and they use very poor trades to come back and fix your home" They spent a week fixing my property and there is still a lot of work to be done. Windows leaking