U-Haul Neighborhood Dealer

I could give 0 star if possible. This is very unprofessional location. My order was ready for pickup on 6:15 pm . I drove there at 6:10 pm and store was closed without any notice. The store supposed to be open till 6:30 pm. I called the store but no response. This dealer don’t care about the customers. It wasted gas and time . Please avoid this u-Haul location. Finally I called u-Haul and they changed pickup location.

fake cleaning charges after returning a clean truck

They never open on time.....super informal business...super hard to contact by phone...even business neighbors says that is not a good place....

If I could give them no stars I would. I booked my U-Haul about four days ago and everything was confirmed. I am standing outside the location to pick up my U-Haul and I was supposed to pick it up 45 minutes ago and there is no employee here (3634 E Hastings). I called the Davie Street Location who booked it for me and he said he would call me right back he was going to try to figure out why no one was here. This was 45 minutes ago, he hasn’t called me back and he’s now not answering his phone. I just spoke with the regional office and they have booked me a U-Haul at a different location. But now I have to pay for a $20 Uber to that location. Avoid the Davie Street location and the East Hastings location. Just as I was about to leave in my Uber, the employee showed up. No apology. The employee could not get the front door unlocked so he just jumped in his van and left. These guys are awful. Avoid these locations and book your reservation through the regional office because they know what’s going on.