CIBC Branch with ATM

CIBC is CIBC. They give several schemes with “ * condition apply” that doesn’t apply to anyone. But this bank branch is way ahead of the inefficient attitude and shrugging off the responsibilities and assurances they make with customers.They do bank jobs, what possibly can go wrong with it? Nothing. What rises their level is with the humane touch and care for the customers that keeps them apart from all other banks so we feel like coming back to them. But I’d like to run away from this insensitive and careless bank.I made an appointment with Vignesh Raj and met him on March 30th.I have a non-refundable GIC and I needed it broken and get the money as my wife lost her job and we needed the money urgently for other house expenses and house rent. CIBC phone customer service specifically said that the bank branch can liquidate the money. It is up to them and they do it case by case. I reiterate “they do it case by case.” I met Vignesh. He showed concern but refused saying that policy has changed so they don’t do it anymore. So how come the phone customer executives told me banks can do it?He said he will talk to the manager and get back to me on Monday with whatever the result be, yes or no. I left. It’s mid june now and that careless, insensitive bank officer simply disappeared and never bothered to contact me or tell me what was the manager’s decision. Is this called ‘care and customer satisfaction?’Very money minded attitude. I told how important this GIC money for us but he didn’t budge. And it was my mistake initially to make this GIC. I was new to GICs. Im only getting 0.25% on market return GIC and 2% on Bonus rate GIC. Their bonus is 2%. Can you even believe it?Other banks like SBI Canada gives 5% interest for their normal GIC.I regret opening a GIC in this bank, and I hate this insensitive and careless Bank branch who’s employees don’t know how to keep their words, leave alone the real care for their customers. Shem shame!!

My family and I have always had a positive experience at this branch. The service is very friendly and polite. In a time when there was a passing in the family, Manu, the branch manager was extremely sympathetic and went above and beyond to help with my needs. Vignesh and Gaileen were also a tremendous help. I can't thank them enough for all their work assisting us. Thank you Manu!

New account opening rewards are not given. All conditions are met. But if you don't give it, you have to use a credit card to use it outside Canada as an excuse not to pay. . There's a good reason for that. . nausea

Worst branch ever. The short fair lady will never put an effort to help you out even though the same service was taken for several months now.

Service of this bank is so frustrated, no helpful at all.I was waiting for my credit card to receive by almost two months.(I have visited the bank physical twice) The customer care operating young lady who was in the receptionist was so rude to me than apologizing for the delay from their end.Even after my third visit, still I have to wait for one an half week to receive my credit card.

The African American Bank teller can't even do a bank draft. It took him 40 minutes to do a bankdraft, TD did it in 5 minutes. This is the worset branch ever. Never Coming here ever again!!!

Went in to get the pin on my card fixed. Waited in line for 35 minutes while the 2 tellers slowly worked their way though the line going to the door. Finally got to the desk and I was told my problem was fixed o ly to find out 5 minutes later nothing changed. Now waiting in line as I write this and it's already been 15 minutes and I'm half way up. People are nice but very very very slow and their service is hit or miss I guess.

trash bank. don’t answer they phones, always lines for online bank tellers and irl. they truly don’t care about you or any of your inquiries. i think my disabled granny could provide me more useful advice than these chumps .

Had a bad experience with one of the front desk, poor customer service, not even saying “good morning” or smile, not looking eye to eye contact w/ client, maybe she needs training though.

The only benefit of this bank is the fact that it has certain perks that others don't. Perks such as Prepaid Visa associated with an actual bank. I haven't had any problems using it yet. It is a fantastic service. Another service that helps those with a less than perfect credit score. Or even to avoid messing your credit score up. There is no such thing as debt on a prepaid visa. They also sell precious metals online such as silver and gold. Some for savings and investments and some less so and more for either a gift/collectable.The bad.... just off the top of mt my head... They said they couldn't cash a Government issued check. The reasons they were giving me made zero sense.They tell me they're going to have to put a hold on it etc.. well I walked over to TD Trust. They cashed it instantly with no problems.( I don't even have an account there. )Now, the down side of this bank.... And I do mean bank and not so much isolating the problems to the branch on 6th @ 6th In New West. Ive been to multiple CIBC branches. And so far most everyone that speaks with of a bad or unhappy review is likely 100% true. The line ups are very long. Let me be clear, This is not due to an excess of customers but a front counter that has a lack of staff/tellers. There often is only one staff handling (1) customer while everyone else watches and waits in frustration for the moment another booth opens for the other 7 people in line. This is all too common. Speed is not there strong suit. The staff personalities vary from very nice to a little apathetic. The main issue here is simple. Efficiency. Its not there. Please don't make this a chore to bank. I have other options for banking. If you are understaffed hire more tellers. Do something.This part here is a note directly aimed at the CIBC bank on 6th St.One day in the middle of summer, You made me late and almost destroyed my entire day, week, and month when I ended up finding out the hard way you lock your atm access at night. There is no way to withdraw your money. I went at 4 am to get cash for the ferry. To no avail. I ended up having to pull out of the ferry line and take money from an atm that charged me to do so. Not only embarrassing for me. But I could have missed that ferry. If you have a security related problem then FIX IT! Don't lock your customers out because you can't figure out how to keep it secure inside. Also on another note. The information that is on file is contradictory of what I have listed. I don't know how that happens. I hope your experience is better than mine. Happy Banking