Bank Street Animal Hospital

I Would like to edit my review, to say the staff was very caring, and looked after me and my dog in my recent visit.I was very nervous dropping off and they reassured me, took lots of time to sit and talk with me about the procedure, the possible outcomes( good or bad.) Reasons for their charges and why they do certain things during their procedures.This clinic has a very knowledgeable staff and they took great care of my dog during his surgery. They called me many times with updates and I feel that they have truly redeemed my faith, and made this experience a lot less stressful for me.Thank you to the staff.

Walking by the vet this morning (September 13, 2022), I have noticed an altercation between two workers and two customer's. I have spoken to the customers as to what has happened; the workers were giving the customers a hard time regarding their cat’s appointment and were being extremely rude to the two customers. The patrons have been going to this vet for quite some time as well, with no problems at all. One of the workers also exclaimed, “We will not take abuse!” When no abuse was taking place.Patrons beware if you want to take your pets to this vet as the workers have no people skills nor any comprehensive skills.

I have been a customer at this vet for a very long time and they are not the same as they used to be. I was a little more than 10 minutes late for our appointment, traveling afar and called them in advance to advise them of running behind. When we arrived, they refused to see my cat even though she’s in deep pain and kept reciting their 10 minute late policy. My cat didn’t even need to see a vet and they mentioned that they have lunch soon so that’s it. I said to the receptionist, you know that I won’t come back with my business and they casually said sure and we’ll send you your file. A slap in my face. I had never been late in all my years with this clinic and I had spending waiting for them when they were behind schedule. I personally will never go back as I believe a great vet clinic always put animals first. It’s upsetting to experience especially when we stuck around with this clinic for so long.

Although they were booked up for appointments on the weekend, Bank Street Animal Hospital squeezed in an exam of my senior cat and were able to diagnose a UTI on the spot. As a result we were able to start him on antibiotics on Saturday instead of waiting till Monday, and a faster recovery for him. We drove an hour in from the country for the appointment, and it was well worth it.

Unreliable, Unprofessional,Worst, horrible customer service and liars.Stay away from this place if you love your pet. If you take your pets there, make sure your pet’s health is actually doing good, you never know what this people have done. Their front dusk staffs are well trained for telling lies. They neither care your pet nor respect your time. If you schedule an appointment with them, they will call u at the very last minute for postponing your schedule (they did two times with me). When I took my pet for a confirmed appointment, they were acting weird denying my confirmed appointment. I mentioned them that I had made confirmation twice prior to my arrival and also mentioned the name of the staff whom I spoke with for that particular appointment but they simply lied and denied. These staffs lie a lot, so beware of taking your pets to them. If something happens to your pet by them they will simply deny their mistake and lie about it. If you love your pet, better find a good care clinic. When I asked to speak with the same person who confirmed my appointment, that liar lady was hiding in the back room and denied to talk.To the manager of the clinic: Please make sure you hire good reliable legit staffs with minimum attitude at least, not an unprofessional liars.

I've had nothing but good experiences with this establishment. I have chihuahua so he is very nervous and anxious but they always make him feel very comfortable. He went in to his appointment trembling but came out calm! The vet also carried him out which shows how good they are with dogs as my dog usually only let's immediate family carry him out! Dog picture attached.

The worst experience of my life. Up until my terrible experience, I had questioned some questionable information they were providing to me.My dog had gotten bitten by a tick, so I decided to have him tested to besure he did not contract lime desease.Please keep in mind they had up until now provided all care to Sergeant". I had noticed on an earlier visit that Sergeant had a muzzle on. I did not understand this as he had just had surgery and was still groggy. I saw this by accident when the girl went to the back

My puppy's neuter was okay, but they left a needle in his leg! I removed it myself as I didn't want to return to a clinic that was 45 minutes late for pickup and had a chicken bone just outside the door (had to reach into the pup's mouth to remove it)

Bank Street Animal Hospital is super understanding and professional. I would highly recommend seeing Dr Rosa Parker! She is the best at handling the pets and also she is patient and walks you through the cost of different treatments. They are also much cheaper than other hospitals in the Ottawa South area

Service was amazing. Dr. Parker takes good care of my dog. She is very accommodating and gives us quote for all her recommendations. In addition, the ladies at the front are always welcoming. We go there everytime my dog is sick and will go again for my dog's vaccination.