Eddie Bauer

We shop at this Eddie Bauer regularly. We find the staff Poonam and Megan very knowledgeable, helpful and personable. Poonam has many times assured we are getting the best value and loyalty benefits. As such we have purchased a lot of Eddie Bauer product! In these crazy times we really appreciate a store where we are treated like valued customers!

This review is of the company, and not to do with this location. I ordered a vest for my husbands Christmas present online on November 6, 2021, as they did not carry his size in store. It is now February 1, 2022 and the vest has still not even shipped. The shipping date has changed 5 times. I was at no point notified by the company, and am only aware of the changed dates because I have been regularly checking. I have contacted customer service multiple times, and each time they have taken at least a week to get back to me with no help, or additional information. I cannot describe how frustrating my experience has been. It is very obvious that they simply don't care, why would such a large company give two thoughts to a single customer. I have not been offered a refund, any assistance, and for all I know I will be waiting until next Christmas to give my husband his present. I am only writing this because I would like to believe that someone from this company who cares even slightly will read it and be embarrassed for the atrocious customer service that I have received.

Excellent hiking and outdoor wear for your Vancouver Island mountain adventures. Great selection of Jackets, footwear's, gloves and comfort wear for the outdoor enthusiast. Go ahead and get ready for your hiking experience at Eddie Bauer in Nanaimo, BC on Vancouver Island. A must shop Island clothing company.

Love the quality of the items. There is an amazing warranty on their clothing that alot of people are not aware of. My favorite section is the clearance section with the additional percentage off. I can never go wrong picking up a gift for my husband at this store.

Friendly, helpful assistants - and good quality garments at fair prices.

My husband bought a down coat here after having a bad experience with a cheaper one. We asked lots of questions to make sure this was a good quality one and they said it would lose some feathers but should not be much after the first few initial wears. It has certainly not slowed down on feather loss, so we went in to the store (1.5 hour drive each way for us) to try and get help and the staff member we spoke to was very rude and just told us basically too bad down coats do lose feathers. There is no way this coat is made properly when my husband cannot even take it off in public as his shirt is covered in feathers. Eddie Bauer used to be a good, trustworthy brand. I guess it is not anymore. Very disappointed.

They have shorts that are so durable and don't get ripped up very easily from skateboarding. Pricey but worth it!

I went in the Eddie Bauer looking for two vest one for my self and one for a gift. See lots of signage saying 50% off. I found what I was looking for but was not helped. There was a sign that said 50% off plus there was a picture of the vest and it said was $85 dollars.So I assumed the picture of the vest saying $85 dollars, was the vest I was looking for. I grabbed a girl that was walking by and said is this the correct price and is it 50% off she confirmed and said yes.When I got up to the till, the lady told me the price and I said I thought there were $85 dollars? we both walked over to the signage and she informed me that it was usa pricing. I'm not quite sure why you would have advertised pricing for US dollars in Canada!Needless to say I was not very impressed but was in a hurry to get back to work and still purchased both vests.Not very happy with my overall experience...

Went in to exchange a gift for another item, was helped by Poonam (stated on receipt) who was very patient, knowledgeable and rectified my issue in a fair and quick manner. Very impressed. Retail is tough, especially during the holiday season, se was great! Eddie Bauer has a new customer.

Fantastic staff always attentive when In need of help , great quality clothing and q positive atmosphere goes a long way!