Annex Loft Suites

When we first stumbled upon this flat on AirBnB, it seemed almost too good to be true. There must be a catch! But everything was as perfect as it seemed online. Nick is the most thoughtful, gracious host. Clean and cozy with lots nearby, all within walking distance. Overall, a great experience and exceptional service. I would definitely recommend staying at Annex Loft Suites. Thank you!

If it were possible to leave several negative stars, I would. My advice is to avoid booking this property which, at the time of this review, is managed by Bi-Port properties/BiPort properties. It is by far the worst experience I have ever had with a property from the point of booking. I would not want anyone else to endure what we have gone through.I would like to express my heartfelt thanks to Agoda.com for holding this property accountable and for ensuring that I received a full refund. It may have taken almost 7 weeks but we got there in the end.This property:i) allowed incorrect details on its Agoda listing. As of writing this review, if you search for the property after entering the age of young children, the listing appears and the the listing continues to say, under property guest policies-> under children and bed policies -> all children are welcome. To be very clear, all children are NOT welcome. Older children are welcome.ii) changed more than one of its terms and conditions of its property via email AFTER taking a fully nonrefundable booking at the point of sale. It's public terms and conditions are as follows:a) Guests are required to show a photo ID and credit card upon check-in.b) This property does not accommodate bachelor(ette) or similar parties.c) A damage deposit of CAD 600 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.After booking, these became:a) All guests staying at property MUST BE PRESENT AT CHECKINb and c) A security deposit of $600 will be required at checkin and refunded at check out. The property MUST NOT BE USED FOR SOCIAL GATHERING, EVENTS OR PARTIES. This includes having people over NOT on the reservation. This is strictly enforced and may result in lose of deposit, booking fees and removal from the property if not adhered too.These rules are completely unreasonable to impose after a booking as been made. They should be clearly stated on their listing (I still can't find these T&Cs there as of writing this review).iii) inexplicably wrote to us in caps lock and adopted a communication style that made me feel unsafe and highly uncomfortable dealing with the property whatsoever. The Agoda customer service agent was apologetic but they didn't need to be as this wasn't Agoda's fault.iv) accused me via their agent of booking 4 guests never stating that 2 of them would be children". This statement was made despite the fact that my booking confirmation clearly stated 2 adults and 2 children.v) implied that we might be breaking quarantine rules in Canada

The unit was beautiful and comfortable. The host provided everything we needed and we would definitely stay here again.

Amazing experience at Annex Loft Suites. Easy to organize, smooth check in and out, easy to contact and sort things out. Excellent apartments, great location, nice neighborhood, super recommendable place to stay in Toronto.

great apartment, super friendly host.

Great place to stay in the Annex. Great value for the money!!

Solid accomodations at an affordable price. Thank you @AnnexLoftSuites for the home away from home experience for our family.