Pattes et Griffes

I don't often shop here since I have to buy my dog's food from the vet, but today I went because the person who normally trims my dogs claws has been unavailable for a few months. I asked if I could make a reservation and they told me I could get his claws trimmed right away. I was directed to Elli who was AMAZING with my dog. My dog is difficult and squirms a lot, he is a rescue dog who has never been really able to get comfortable with strangers... but Elli was so good and patient with him, and able to do the work without me holding my dog or helping and did a super job! They also helped me purchase a muzzle to use occasionally for taking my dog on the metro. They showed me how to put it on him and gave me a lot of really good advice on how to get my dog used to it. The service from Elli was so friendly and wonderful, it is several hours since I was at the shop and I'm still smiling. If you're reading this, a BIG thank you for all your help today!

I love this place! I have been searching around for months looking for someone to cut my dog's nails, and just as I was walking into the store, an employee asked if I needed to get my dog's nails trimmed. This individual matched my dog's energy so well, was super friendly, and was able to trim her nails without any problems. Im writing this review because many places refused to cut her nails since she is too excited for us to handle." To have finally found someone is just amazing. We won't be going anywhere else but here!"

I've been a satisfied client for over 10 years. They have everything I have ever needed for my dog here and the staff is great.Today for the first time I had my dog groomed here as well and Elie did a wonderful job with her.

HORRIBLE CUSTOMER SERVICE!They post opening hours 9-8 however my wife was standing outside in the rain till 10:30 in the morning and nobody would open. They seem not organized with staff schedule. The least they could have done after we complaint to the manager Sabrina about o wasting 2 hours of our time is simply say im sorry or offer a compensation.She really couldn't careless

(Incompetent staff and Worst delivery experience) Ordered a bag of dog food on Sunday and scheduled the delivery for Wednesday. The first call on Wednesday was telling me he has no idea about the delivery. The second call told me the bag has not been picked up cuz they forgot to put the slip on it, so they will send it to dispatch on Friday. On Friday morning, I called in to check and they told me they did not have my phone number on the slip, so they cannot dispatch it and will be delivered on Saturday?? This has been a whole week of delays and I clearly gave my details on Sunday for the delivery. It’s been ridiculous and we officially run out of food for my dog. No compensations for any delays and no call back to inform me there is any problem when they promise to do so. Honestly, this has the most terrible experience to shop at Pattes et Griffes. I have no problems with other store’s delivery at all. Please deliver what I have paid for ASAP and I will never order again.[reply]: I directly ordered from the phone and the lady at the store said it will be delivered by DISPATCH. But honestly, this is not the shipping company's issue. Missing slip on the bag, losing my contact info, and not being able to handle the issue seriously after multiple calls are all the mistakes made by the store staff. After so many delays, besides a few standard sorry"

I have mixed reviews on this pet store. While they do have competitive prices, good selection all around for pets there are some things they can do better.I visited around 2 weeks ago to get some cat food and stopped in to see their fish section. The aisle was a disaster that made me sad to see. The equipment for the tanks was mostly broken. Lights turned off led to the aquarium plants dying and there was visibly no maintenance done for the tanks water. A couple of dead moulded over fish still left in the tanks and plants so melted that they disintegrated with nothing left but the ceramic rings.I would highly suggest to have a dedicated employee that is knowledgeable in fish before starting a fish aisle as it looked abandoned.While I do love their prices for cat food, I think they would be better off not having a fish section as the maintenance can be daunting to upkeep.

This is an amazing decent sized pet shop with lots of fresh options. I’ve been coming to Pattes et Griffes for about 6 years, just waking into the shop is calming. everyone’s chill if you need help they give full details and will ask you questions at the same time showing you there not just trying to push a sale. They do want the best for their customers. If they don’t know they will call someone over who does, Very clean location.

Handy pet supply place. Was able to buy some nice nylon collars.They seem to be well stocked. The person serving me was friendly and helpful.

This store sells birds and other small animals. They come from mass producing mills that mistreat and neglect animals. Not sure how this is still allowed in a pet shop, it is no better than when pet shops were allowed to sell cats and dogs. I am so thoroughly disgusted with what I saw that I will never visit a pattes et griffes again. The least that could be done is to treat them with dignity and change their freaking water. I feel sickened and disappointed that people give their money to a company that benefits from the mistreatment of the very animals they are supposed to care for.UPDATE: I saw the response to my review and I find it very sneaky to say that you have never had any birds on site in your shop. When I first wrote the review 4 months ago you had many birds, I saw a dove in a small cage, budgies, even a bird that looked like a parakeet. They were scattered around the shop in small unclean cages with dirty water. It was very sad and heartbreaking. So cut the bull and at least be honest about having birds. I know you no longer have them I walked by, but you certainly did up until recently my whole family saw them. Shame on you.

So helpful! Thank you for your assistance in finding one of my pups the perfect pair of boots for the winter.